What are the responsibilities and job description for the Commercial Lines Claims Advocate position at Ross & Yerger Insurance, Inc.?
Major Duties and Responsibilities:
- Assist Commercial lines property and casualty clients with the process of reporting new claims and with problem resolution on previously reported claims.
- Evaluate reported claims for coverage applicability, investigating aspects of the claims when necessary.
- Enter initial claim data into the agency computer system and update it as new data becomes available, in accordance with agency procedures.
- Assist other agency employees in evaluating coverage issues and resolving claim problems for their clients.
- Monitor activity on large, open claims for all clients.
- Monitor total claim activity for “Franchise Accounts.”
- Prepare the claim review portion of client stewardship reports and meetings.
- Prepare risk/loss analysis reports, upon request from clients
- Negotiate coverage, reserve and payment issues with carrier adjusters as needed.
- Participate in capability presentations, explaining and demonstrating the claim services and assistance we provide our clients.
- Serve as a member of the agency’s disaster awareness/recovery team.
- Train other agency personnel on claim procedures and technical coverage issues.
- Four-year college degree or equivalent work experience.
- Three years property/casualty insurance work experience.
- Basic knowledge of property/casualty coverages (advanced knowledge preferred).
- Good interpersonal skills and customer focus.
- Good analytical skills for evaluating claim results, sources and trends.
- Basic computer/data entry skills (agency management, word processing and spreadsheet software experience preferred).
- The ability to effectively communicate both orally (especially on the telephone) and in writing.