Accounts Receivable Clerk

ACCOUNTS RECEIVABLE CLERK

Ross Education Holdings, Inc.

Clinton Township – Office based position – not remote

Schedule: Monday-Friday - 8-4:30pm - with 2 days per month working 10am to 6:30pm.

The Accounts Receivable Clerk works under the direction of the Senior Student Ledger Accountant and the EVP of Accounting and Administration. This role is primarily responsible for all aspects of student ledger accounting including but not limited to: billing tuition and grants, sending drop letters to students and setting up payment plans, answering telephone calls from students regarding account balances, taking and posting student payments, assisting with third party agency invoicing, and supporting other administrative departments as needed. Additional transactional accounting and administrative responsibilities may be assigned.

Job Duties and Responsibilities

• Send out drop letters to students, set up payment plans, and send updated payment plans to servicing company (40% of job responsibility)
• Serves as front-line customer service representative responding professionally and courteously to all inquiries from constituents, i.e. student, parents and staff, through personal, electronic, and telephone communications
• Billing tuition and grants
• Follow up with campuses regarding no start students and bill for laptops as needed
• Review ledgers of graduates to ensure tuition, grants, and financial aid payments match the servicing company’s records
• Update student demographic information such as addresses and notate all correspondence in database
• Take and post student payments
• Assist with third-party agency invoicing
• Address and research inquiries from corporate representatives, school managers, and other department staff
• Meet/exceed the customer’s (internal and external) expectations by understanding, anticipating, and meeting customer needs
• Exhibit proactive communication
• Cross train to assist with daily duties as needed and assigned by supervisor
• Other duties and special projects as assigned

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Tuition Reimbursement
• Employee Referral Bonus Program
• Monthly pay and direct deposit

Requirements

• High school diploma or equivalent. Some college coursework helpful, but not required.
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment
• Strong data entry skills, with excellent speed and accuracy
• Ability and interest in working on the phone with students, staff and vendors. This is a required duty of the job as you will be taking multiple inbound phone calls per day.
• Must be detail oriented, reliable, and a problem solver and who can make decisions with limited guidance
• Ability to focus on repetitive tasks
• Experience with MS Office, internet and email, with expertise in Excel
• Must be able to meet deadlines and work independently
• Must be a team player and be able to effectively interact with staff outside of Accounting
• Excellent verbal and written communication skills
• Demonstrate professionalism in manner, dress and conduct as a representative of Ross
• Adherence to Ross Code of Conduct and Professional Ethics
• Must have sufficient ability to move around the building
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials
• Background check required for employment
• Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information.
• Protection of the corporation and privacy of corporate proprietary and confidential information is expected
• Professional communication encompasses written, oral, visual and digital communication.
• Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
• Performance metrics will be set by your supervisor and used to calculate future increases.

This position is at our corporate office - not remote.

Ross is an Equal Opportunity Employer