ROSS AIR – SERVICE COORDINATOR (HVAC)

ABOUT ROSS AIR

Ross Air is a fast-growing HVAC company based in Houston, Texas. We specialize in residential service and new construction, with a strong focus on delivering high-quality work and a top-tier customer experience.

We are building a modern, high-performance company where speed, communication, and professionalism set us apart.

POSITION OVERVIEW

We are hiring a Service Coordinator to manage inbound customer inquiries, schedule service calls, and ensure every lead is handled quickly and professionally.

This role is critical to our service division. You will be the first point of contact for customers and play a key role in helping them move forward with their HVAC needs.

WHAT YOU’LL BE DOING

• Answer inbound calls, website leads, emails, and messages
• Speak with homeowners to understand their needs and guide next steps
• Provide general pricing ranges and help customers feel confident moving forward
• Schedule in-home service and replacement appointments
• Follow up on all open opportunities and unsold estimates
• Respond quickly to missed calls and inbound leads
• Maintain accurate records in our CRM system (ServiceTitan or similar)
• Work closely with our service team to keep schedules full and efficient

WHAT SUCCESS LOOKS LIKE

• High call answer rate (95% )
• Strong booking rate on inbound calls
• Fast response time to all leads
• Consistent follow-up on every opportunity
• Full daily schedules for service technicians

COMPENSATION

• Base Pay: $20 – $26 per hour (based on experience)
• Performance Pay: 0.5% – 1% of revenue from deals you help facilitate and see through to completion

No cap on earnings

High performers can earn $70K – $100K

WHO WE’RE LOOKING FOR

• Strong communicator who is confident on the phone
• Organized and detail-oriented
• Fast-paced and responsive
• Able to guide conversations and help customers make decisions
• Comfortable handling multiple tasks and conversations at once
• Experience in HVAC, home services, or customer service is a plus

THIS ROLE IS NOT A FIT IF

• You prefer slow-paced or passive roles
• You don’t like being on the phone
• You struggle to stay organized or follow up consistently
• You need constant supervision

WHY ROSS AIR

• Fast-growing company with real opportunity for advancement
• Performance-based pay with uncapped upside
• Strong team culture focused on winning
• Opportunity to grow into larger roles as we expand

APPLY TODAY

If you’re looking for a role where you can grow, earn, and be part of a high-performance team, we want to hear from you.