What are the responsibilities and job description for the Senior Living Sales Counselor position at RoShay Services?
Serve as a resident-first advisor helping older adults and their families understand community living options. Build trust through consultative conversations, identify prospective residents’ needs, and clearly explain independent living and available care services. Guide families through tours and the decision-making process while partnering with internal community teams to deliver thoughtful follow-up and a welcoming experience from first inquiry through move-in.
Key Responsibilities
Key Responsibilities
- Develop relationships with prospective residents and families
- Assess needs and match services to lifestyle goals
- Present and explain independent living and care options
- Coordinate and conduct tours, supporting informed decisions
- Provide consistent, compassionate follow-up in partnership with teams
- Ensure a respectful, integrity-driven, high-quality experience
- Compassionate, consultative sales approach
- Strong communication and relationship-building skills
- Customer-focused mindset and commitment to resident well-being
- Ability to collaborate effectively with community teams
- High standards for respect, integrity, and continuous improvement