What are the responsibilities and job description for the Remote Sales & Customer Service Representative position at RoShay Services?
Role Overview
The Sales & Customer Service Representative reports to the Supervisor of Sales & Customer Service and is responsible for handling sales and customer service calls and emails, monitoring customer accounts, and performing related administrative tasks. The position is based in Jackson, Mississippi, with potential for remote work. Key skills include proficiency in Microsoft Office, strong communication, confidentiality, and a positive attitude. Candidates should demonstrate attention to detail, integrity, adaptability, and a willingness to learn new skills. A high school diploma is required, and excellent interpersonal and organizational skills are essential.
Key Responsibilities
The Sales & Customer Service Representative reports to the Supervisor of Sales & Customer Service and is responsible for handling sales and customer service calls and emails, monitoring customer accounts, and performing related administrative tasks. The position is based in Jackson, Mississippi, with potential for remote work. Key skills include proficiency in Microsoft Office, strong communication, confidentiality, and a positive attitude. Candidates should demonstrate attention to detail, integrity, adaptability, and a willingness to learn new skills. A high school diploma is required, and excellent interpersonal and organizational skills are essential.
Key Responsibilities
- Respond to customer inquiries via phone and email
- Monitor and manage customer accounts
- Perform administrative duties related to sales and customer service
- Basic office and clerical skills, including Microsoft Office experience
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to follow instructions, prioritize, and learn quickly
- Integrity and confidentiality awareness
- Positive, confident attitude and team-oriented mindset