Assistant Store Manager

Role Overview: The Assistant Manager is responsible for managing, selling, and promoting all products and services, ensuring adherence to store standards and customer satisfaction.

Key Responsibilities

• Greet customers professionally in person and by phone, documenting concerns and inspecting vehicles to identify service needs.
• Recommend services based on expertise, clearly communicate additional recommendations, and document all in customer files.
• Promote sales of services, parts, and accessories by demonstrating product knowledge.
• Provide accurate quotes, update customers during service, and ensure proper checkout procedures, including warranty explanations.
• Follow up post-service to ensure customer satisfaction, track returns, and perform other assigned duties.
  
  

Qualifications & Skills

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is preferred.
• Professional appearance, process-driven mindset, valid driver’s license, and ability to pass background checks.
• State Inspector License or ability to obtain within 30 days, ASE Service Consultant Certification or ability to obtain within 90 days.
• Ability to work at least five days including weekends.
  
  

Compensation & Benefits: $50,000-$70,000/year with competitive pay, tuition reimbursement, paid time off, holidays, insurance options, 401(k) plan, vehicle discounts, and opportunities for advancement.