What are the responsibilities and job description for the Spa Massage Therapist position at Rosewood Miramar Beach?
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar Beach, a Rosewood Hotel, is looking for a talented and exceptional On-Call Spa Massage Therapist. The Spa Massage Therapist is responsible in providing all facial, massage and body services offered by Sense Spa at Rosewood Miramar Beach. Cultivating and maintaining a professional attitude at all times.Responsibilities:
- Maintain complete knowledge of and comply with all Rosewood Miramar Beach departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
- Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
- Be familiar with all hotel/spa packages, promotions, prices and rates.
- Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
- Perform opening procedures.
- Maintain inventory products.
- Schedule guest appointments.
- Verify medical releases from guests with applicable medical conditions.
- Conduct appointments according to guest’s comfort and desire. Follow service protocol.
- Follow draping procedures.
- Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Sanitize implements.
- Sell/promote merchandise.
- Complete required post- treatment documents.
- Follow dirty linen procedures and room set up.
- Handle emergency procedures and report any accidents to your manager and security.
- Close station.
- Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
- Fill out necessary commission report at the end of each day.
- Follow established standard guideline for massage/treatment procedures.
- All other duties as required.
Technical Skills: Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize, organize and follow up.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- knowledge of SpaSoft is an asset.
Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Qualifications: High school diploma. Diploma or degree in a related field.
Required Licenses & Certifications:
- Esthetic Certification from the California Board of Barbering and Cosmetology.
- Massage Certification from California Massage Therapy Council (CAMTC)
- CPR Certification.
The pay scale for this position is $16.50/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.
Salary : $17