Director, Operations Excellence, AMER

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Global Operations team is dedicated to delivering exceptional guest experiences that reflect a true Sense of Place and create meaningful moments of discovery. In this role, you will lead operational excellence across the Americas region within the Rooms Division. You will report to the Vice President, Operations, AMER, and collaborate closely with corporate Experience Design teams as well as property leaders, including Hotel Managers and Directors of Rooms.

YOUR ROLE

You will support the Vice President, Operations, AMER in driving performance and operational excellence across the Rooms Division. You will ensure compliance with brand standards across quality, service, product, and safety while elevating consistency across properties. Acting as a key partner to corporate functions including IT, Training, and Finance, you will lead training initiatives, identify emerging trends, and develop forward-thinking concepts to enhance guest experience and maintain a competitive, lifestyle-driven positioning.

HOW YOU’LL MAKE THE PLACE

• Drive Rooms Division standards, ensuring alignment with brand policies and consistent execution across all properties
• Champion guest experience initiatives, leveraging survey insights to set targets and elevate service delivery
• Lead talent development strategies, including succession planning, training programs, and talent mobility opportunities
• Ensure full compliance with quality, fire, and life safety standards, prioritizing safety across all operations
• Partner with stakeholders to align hotel action plans with corporate strategy and deliver performance outcomes
• Support openings, renovations, and concept developments, ensuring brand standards and ROI considerations are achieved
• Monitor financial performance, including budgets and P&L, identifying opportunities to optimize revenue and control costs
• Stay ahead of industry trends and innovations, continuously enhancing Rooms Division offerings and guest experiences

COULD THIS BE YOU?

• You bring extensive experience in hospitality operations, with strong exposure to Rooms Division leadership
• You are a detail-oriented leader with a refined eye for quality and guest experience
• You demonstrate strong strategic thinking, with the ability to translate insights into impactful actions
• You communicate confidently and effectively, engaging a wide range of stakeholders
• You are skilled in developing and delivering training that elevates team capability and consistency
• You build strong relationships and collaborate effectively across functions and cultures
• You possess solid financial acumen, with the ability to interpret performance and drive results
• You are adaptable and forward-thinking, with a passion for innovation and continuous improvement

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.