What are the responsibilities and job description for the Sales Support & Operations Coordinator position at Dobot AMER?
About Dobot
As a global leader in collaborative robotics, Dobot specializes in desktop-grade and industrial robotic arms powered by proprietary technologies like Integrated Drive & Control and AI-powered Safety Systems.
Our solutions empower industrial, retail, and educational sectors worldwide, with over 100,000 cobots deployed across 100 countries - trusted by Fortune 500 companies and academic institutions alike.
Supported by our global network spanning the U.S., Germany, Japan, and Thailand, we're bridging smart manufacturing with future talent development.
Why Join Us
At Dobot, our people are humble, intelligent, compassionate and creative. We create to liberate all extraneous labor and realize optimal human-machine collaboration. We dream to make real change to the world. Join us to make this happen with a career at Dobot.
About the Role
The Sales Support & Operations Coordinator will provide day-to-day support to the U.S. sales team and local office operations. The role covers order processing, logistics and inventory coordination, lead follow-up, sales activity support, and general office administration.
Key Responsibilities
- Process customer orders and coordinate quotations, order confirmation, invoicing, delivery, and related documentation.
- Coordinate shipments, logistics providers, warehouse activities, inventory records, product returns, and periodic stock counts.
- Follow up on inbound sales leads, collect basic customer requirements, and assign qualified opportunities to the sales team.
- Maintain accurate customer, lead, order, and sales activity information in CRM and internal systems.
- Support sales activities, including trade shows, customer meetings, demo arrangements, marketing materials, and post-event follow-up.
- Respond to routine customer and partner inquiries and coordinate with sales, finance, logistics, and headquarters teams.
- Assist with office operations, including office supplies, vendors, facilities, visitor arrangements, internal events, and other administrative matters.
- Prepare regular reports on orders, shipments, inventory, leads, and operational issues.
Qualifications
- 2 years of experience in inside sales, sales operations, order management, logistics, office administration, or a related role.
- Strong attention to detail, organization, communication, and coordination skills.
- Experience using CRM, ERP, inventory, or order-management systems is preferred.
- Able to handle multiple responsibilities in a small and fast-growing team.
- Fluent English is required; Mandarin Chinese is strongly preferred.
- Experience in industrial automation, robotics, or another B2B technical industry is a plus.
What’s in It for You:
- Exciting, fast-paced environment where you could make a true impact.
- Excellent compensation package and benefits including PTO, medical, dental and vision insurance, 401(k) with employer match