What are the responsibilities and job description for the Information Technology Support Specialist position at Rosenboom Machine & Tool?
Why Rosenboom:
Rosenboom is a locally owned, family-operated company that values teamwork, safety, servant leadership, and continuous improvement. We offer competitive pay, excellent benefits, career growth opportunities, and a supportive culture where employees are empowered to make an impact every day.
About the Role:
Are you passionate about technology and enjoy providing hands-on support for hardware, software, and end users in a fast-paced environment?
Rosenboom is seeking an Information Technology Support Specialist to provide technical support for computer hardware, software, and peripheral equipment across our manufacturing facilities. This role is responsible for troubleshooting user issues, installing and maintaining technology systems, supporting Microsoft Office applications, and helping ensure employees have the tools they need to work efficiently. The ideal candidate is customer-focused, technically skilled, organized, and able to work independently while supporting a wide variety of technology needs.
Responsibilities:
- Respond to hardware, software, and system-related issues while delivering excellent customer service to internal users. Assist with troubleshooting and resolving technical problems.
- Set up and support computers, operating systems, software applications, peripherals, and related equipment to ensure reliable operation.
- Assist employees with Microsoft Office products, document creation, templates, and general software support to maximize productivity.
- Support help desk ticketing activities, user training, system implementations, and collaborate with the IT team on technology projects and network support needs.
Competencies:
- Strong troubleshooting and problem-solving skills.
- Knowledge of computer hardware, software, peripherals, and operating systems.
- Ability to provide exceptional customer service and technical support.
- Experience working with Microsoft Office applications and end-user productivity tools.
Reasons to join our TEAM:
- Paid on-the-job training
- Health, dental, and vision insurance
- Life insurance
- 401(k)
- Paid time off
- Employee assistance program
- And more
EOE-Veteran's & Disabilities