RBA Dealer Support & Performance Coordinator

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology, for more than 150 years. When lives are at stake, anything less is unacceptable.  As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe. 

POSITION SUMMARY

The Dealer Support and Performance Coordinator is a hybrid role responsible for resolving delivery‑related delays that impact final payment collection on completed fire apparatus. Sitting at the intersection of collections, operations coordination, and dealer support, this role ensures fire trucks delivered to dealers with missing build‑spec items are completed, accepted, and paid for as quickly as possible. The Dealer Support & Performance Coordinator protects dealer relationships while driving critical revenue recovery acting as the internal “closer,” coordinating across Sales, Production, Customer Service, and Finance to resolve outstanding delivery issues and secure timely payment.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauer’s Mission, Vision, and Values.  The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer. 

1. Revenue Recovery & Strategic Collections Oversight

• Provide independent leadership over the revenue recovery process for units delivered to dealers but held due to incomplete build specifications, ensuring alignment with organizational financial policies.
• Develop and execute strategic collection approaches, using judgment to tailor communication methods and negotiate resolutions that protect both cash flow and dealer relationships.
• Analyze aging receivables tied to delivery holds, identify emerging risks, and advise senior Finance and Dealer Development leadership on mitigation strategies.
• Exercise delegated authority to structure payment arrangements, delivery contingencies, or exception approvals within organizational guidelines.

2. Cross‑Functional Delivery Resolution Leadership

• Serve as the primary decision‑making coordinator between Sales, Production, and Customer Service to resolve complex delivery‑hold scenarios requiring cross‑functional alignment.
• Oversee and refine real‑time tracking systems for delivery holds, ensuring data accuracy and recommending system enhancements to improve visibility and throughput.
• Lead daily/weekly cross‑functional operational reviews, setting priorities, assigning accountability, and driving timely resolution of outstanding build‑spec issues.
• Validate and authorize final delivery acceptance by confirming all discrepancies are resolved in accordance with company standards.

3. Dealer Support, Relationship Management & Issue Resolution

• Act as the senior point of contact for dealers regarding incomplete deliveries, providing authoritative guidance, expectation management, and strategic communication to maintain long‑term dealer satisfaction.
• Interpret and explain technical, operational, and contractual requirements to dealers, ensuring they understand outstanding items and available resolution pathways.
• Manage escalated dealer concerns, applying discretion to balance customer experience with organizational policy and operational constraints.
• Maintain comprehensive documentation of dealer commitments, communications, and negotiated outcomes to ensure compliance and organizational accountability.

4.Process Improvement, Analytics & Executive Reporting

• Conduct root‑cause analysis on delivery‑hold trends to identify systemic production, communication, or process deficiencies; develop and present data‑driven recommendations to leadership.
• Produce weekly executive‑level reporting for the Dealer Development Director, synthesizing resolution progress, AR impacts, operational bottlenecks, and dealer‑experience risks.
• Lead or participate in cross‑functional initiatives aimed at reducing incomplete deliveries, improving operational efficiency, and accelerating cash conversion cycles.
• Serve as a subject‑matter expert on delivery‑hold processes, advising leadership on policy updates, workflow redesign, and long‑term strategic improvements.

5. Performs other duties and responsibilities as required by management to meet the needs of the organization and our members.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA’S): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.

PHYSICAL DEMANDS

Lifting Requirements

Vision Requirements

Movement Requirements

WORKING CONDITIONS

Personal Protective Equipment

EOE/Disability/Veterans

Salary : $75,000 - $100,000