What are the responsibilities and job description for the 101 Business Center position at Rosen Hotels & Resorts?
Summary:
The Business Center position at Rosen Hotels & Resorts is responsible for receiving all incoming mail for the hotel and guests and processing outgoing mail They must assist guests with the check-in/check-out process in a professional and courteous manner, adhering to Company Standards The Business Center staff must effectively communicate with staff and the general public and possess excellent customer service skills
- Receive and process all incoming mail for the hotel and guests promptly
- Process outgoing mail and ensure it is dispatched in a timely manner
- Assist guests with the check-in/check-out process, providing exceptional customer service
- Handle guest inquiries and requests with professionalism and courtesy
- Maintain a well-organized and clean business center for guest use
- Proficiently operate office equipment and technology required for business center services
- Keep accurate records of incoming and outgoing mail and other business center activities
- Collaborate with other hotel departments to meet guest needs and ensure smooth operations
- Adhere to the drug-free and tobacco/nicotine-free policies of the company
- Maintain a high level of professionalism while interacting with guests and team members
Other information:
Discover Life at Rosen
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation
- Paid Personal Days
- Tuition Reimbursement
- Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Family Outreach Center
- and Many More Benefits
Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates’ commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
