CMHC Access Team Leader

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Sign-On Bonus

$10,000 for licensed masters level candidates.

Position Purpose: Oversees daily operations of the Access Team to assist and provide comprehensive

behavioral health assessments and medically necessary service needs. Provide and monitor continuity of

assessment and admission services in an ethical, legal, and moral manner within a safe and therapeutic

environment, consistent with applicable regulatory and accreditation standards. Participate as a team member

in the delivery of treatment services to clients and their families, as well as facilitating the issues of recovery

into their daily living situations.

Qualifications/Basic Job Requirements

• Master’s Degree in Psychology, Sociology, Social Work, or other behavioral health-related field
• Must qualify at a minimum as a QMHP per Illinois Department of Health Rule 132. LPHA preferred.
• Proven experience in behavioral health, social service, or related field
• Strong skills in motivating and problem-solving with staff, and working with individuals from diverse
  
  

backgrounds

• Demonstrated clinical competency in client assessment
• Strong computer skills required, including proficiency in operating various software applications and
  
  

navigating digital platforms effectively

• Self-starter with ability to work independently.
• Ability to work within a team
• Sound judgement to assess situations, determine the severity of crises, and take appropriate action,
  
  

including referral to emergency services

• Excellent customer service and conflict resolution skills
• Exceptional verbal and written communication skills. Must be able to communicate clearly,
  
  

thoroughly, and professionally

• Proficient skills with EHR / EMR / CRM software, Microsoft Office Suite required
• Organizational and time management skills with the ability to meet multiple deadlines
• Valid driver’s license and the ability to meet agency insurance requirements
• Must have own transportation
• Belief in the mission and vision of Rosecrance
  
  

Essential Responsibilities

• Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in
  
  

scheduled hours may be required to meet company needs, including an on-call rotation.

• Oversee the daily operations of access services to provide comprehensive diagnostic assessment
  
  

and medically necessary service needs of clients through admissions.

• Develop, mentor, coach, and supervise a team of Behavioral Health Access Counselors providing
  
  

orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations, and

disciplinary interventions as required

• Ongoing communication with Directors/Administrators regarding procedure compliance and drift
  
  

management. Participation in Finance meetings and ongoing communication with members of a

variety of teams.

• Supervise and review all inquiries, assessments, and admission activities as a QMHP.
• Track and measure team KPIs
• Provide daily direction, guidance, and communication to frontline team members
• Maintain and protect client confidentiality in accordance with all relevant regulations; maintain
  
  

confidentiality related to information being processed, stored, or accessed

• Monitor team’s continuity of assessment and admission services in an ethical, legal, and moral
  
  

manner within a safe and therapeutic environment, consistent with applicable regulatory and

accreditation standards.

• As assigned, performs CLIA-waived laboratory testing and related quality control activities in accordance
  
  

with CLIA requirements, manufacturer instructions, infection control protocols, and organizational

procedures.

• Serve as a member of the team, and participate in all team meetings, duties, and activities as assigned.
• Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the
  
  

framework of the law.

• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Serve as a role model to others and demonstrate excellent company stewardship.
  
  

Physical Requirements/Percentage Of Work Time

• Vision: Must be able to read clinical documentation, policies and procedures and other written
  
  

materials 50-74%

• Hearing: Must be able to hear well enough to communicate with clients within a group setting 75-
  
  

100%; communicate with coworkers 75-100%; communicate on the telephone with a variety of

individuals 75-100%

• Standing/Walking/Mobility: Must have mobility between departments within the facility 25-49%.
• Climbing/Stooping/Kneeling: 0-24%
• Lifting/Pulling/Pushing: Must exert up to 50 pounds of force regularly and/or up to 5 pounds of
  
  

force frequently to lift or move objects 25-49%

• Fingering/Grasping/Feeling: Must be able to use fingers for using phone equipment to place and
  
  

receive calls 50-74%; must be able to produce computerized reports. 24-49%

• Sitting: must be able to sit for prolonged periods of time when attending meetings, supervising staff
  
  

50-75%

• Driving: must be able to safely and effectively drive in various weather conditions: 0-24%
  
  

Schedule

• Hours: Monday-Friday 8:30am-5pm
• Shift: 1st Shift
  
  

Work Location: Onsite

Rosecrance Ware Center

2704 N. Main Street

Rockford, IL 61103

Compensation

(Based on education, experience and credentials)

• Starting salary for Masters - $63,589.75
• Professional Certification (e.g., CADC, CRSS, CPS): $1,500 annually
• Clinical Licensure (e.g., LPC/LSW/LMSW, LCPC/LCSW/LMHC): $1,800 – $5,000 annually
  

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility
  
  

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).