RFM Operations Manager

Operations Manager

RFM | Sicangu Co

Reports to: General Manager

Employment Type: Full-time

Position Summary

The Operations Manager oversees daily field operations, supervises crews, coordinates contractors, and maintains accurate job records. This position works closely with the General Manager to keep projects on schedule, ensure quality work, and make sure completed jobs are documented and ready for billing. The Operations Manager supports RFM’s maintenance, janitorial, mowing, snow removal, and project services.

Key Responsibilities

• Daily Operations and Crew Supervision
• Schedule crews and assign daily work based on priorities, deadlines, and staffing.
• Supervise maintenance technicians, janitorial staff, crew leads, and day laborers.
• Visit job sites to monitor progress, address problems, and check completed work.
• Coordinate materials, tools, equipment, and job site access.
• Adjust schedules to respond to urgent maintenance needs.
• Train employees and establish consistent work procedures and safety practices.
• Contractor and Customer Coordination
• Request contractor quotes and organize them for the General Manager’s review.
• Confirm contractor schedules, coordinate access, and follow up on progress.
• Collect contractor invoices and supporting paperwork.
• Communicate with customers about scheduling, job progress, and follow-up needs.
• Bring changes in scope, additional costs, and major concerns to the General Manager for approval.

Job Records and Billing Support

Track work orders from assignment through completion and closeout.

Collect and review job tickets, time sheets, receipts, and material costs for accuracy and completeness.

Follow up with employees and contractors when information is missing.

Organize labor hours, materials, and contractor charges and submit them to the General Manager for review and invoicing.

Keep project records updated, including completion notes, photos, and outstanding work.

Project Planning and Equipment Management

• Help prepare estimates and plan staffing, materials, and equipment needs.
• Monitor labor and material costs and report potential overruns.
• Coordinate equipment maintenance and repairs.
• Track tools, supplies, and inventory.
• Help identify opportunities for new service contracts and business growth.

Qualifications

• Experience supervising crews in facilities maintenance, construction, property services, or a related field.
• Strong scheduling, communication, organization, and problem-solving skills.
• Working knowledge of building maintenance, equipment operation, and job site safety.
• Ability to manage multiple jobs and follow through on deadlines and paperwork.
• Ability to track labor hours, material costs, and contractor charges accurately.
• Basic computer skills, including email, Microsoft Word, Excel, and work order systems.
• Valid driver’s license and ability to travel between job sites.

Preferred Qualifications

• Experience coordinating subcontractors and managing multiple job sites.
• Experience preparing estimates and organizing information for billing.
• Experience with janitorial, grounds maintenance, snow removal, or HVAC maintenance services.
• Relevant trade training or safety certifications.

Working Conditions

This position includes office duties and hands-on field support as needed. Work may involve outdoor conditions, active construction or maintenance sites, and occasional evening or weekend hours for urgent work or scheduled projects.

Benefits

• 401(k) retirement plan with a 5% company match after six months of employment.
• Full health insurance coverage.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance.

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a driver's license?

Work Location: In person