What are the responsibilities and job description for the Licensed Personal Lines Insurance Customer Service Representative position at Rose Insurance Agency?
*****Must have or be willing to obtain CT Property & Casualty License to apply
- Analyze customer’s complaints and recommend solutions.
- Discuss with customers on telephone and provide information on the company’s products and services.
- Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
- Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
- Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied..
- Communicate changes or adjustment in policies to clients.
- Assist in soliciting sales of new products and policies.
- Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
- Offer information about price quotes to prospective customers.
- Receive visiting customers and provide them with necessary assistance.
- Manage and protect the reputation of the company.
- Maintain strong clientele relationship with customers.
Qualifications and Skills
- Ability to multi-task.
- Ability to handle and pacify difficult customers.
- Effective communication skills – both verbal and non-verbal.
- Must always be friendly and willing to provide assist others.
- A good memory for remembering data and details.
- Basic computer and typing skills.
- Must be punctual at all times and able to put in flexible working hours.
- A good listener with sound judgment.
- Ability to cope in a fast paced job environment.
- He/she must be able to critically analyze all situations and solve problems efficiently.
- Current Insurance License required
- Insurance Industry Experience preferable – minimum of 2 years
- Applied Systems EPIC software experience a plus
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Work Location: In person
Salary : $55,000 - $65,000
