What are the responsibilities and job description for the Remote Licensed Insurance Agent (Service) position at Rose Insurance Agency Inc.?
Job Description
We are seeking a reliable, personable, and detail-oriented Inside Sales Agent to join our team. In this role, you will be the first point of contact for our clients, assisting with policy inquiries, claims information, billing questions, and general support. You will play a vital part in ensuring client satisfaction and maintaining our agencies strong reputation.
Benefits
Work from Home
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Paid Time Off (PTO)
Responsibilities
- Answer inbound calls, emails, and messages from clients in a professional and timely manner
- Assist clients with policy changes, billing inquiries, ID cards, coverage questions, and claims follow-ups
- Document client interactions and maintain accurate records in the agency management system
- Follow up on open issues to ensure resolution and client satisfaction
- Work collaboratively with internal team members and insurance carriers
- Provide outstanding customer service that reflects the values and integrity of our agency
- Remain current on industry knowledge, carrier guidelines, and agency policies
Requirements
- High school diploma or equivalent (Associates or Bachelors degree a plus)
- 1 year of customer service experience, preferably in the insurance industry
- Property & Casualty insurance license (or willingness to obtain one within a set timeframe)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in using computer systems, email, and CRM or agency management platforms
- Self-motivated and comfortable working independently in a remote environment
- Reliable internet connection and a quiet home workspace
Salary : $17 - $19
