What are the responsibilities and job description for the BDC Rep position at Rosado Group?
BDC Representative
Business Development Center
Job Title: BDC Representative
Location: Lehighton Kia – Lehighton, PA
Position Overview:
Lehighton Kia is seeking a motivated and customer-focused BDC Representative to support our dealership’s sales and service operations. This role is responsible for handling inbound and outbound customer communication, setting appointments, and ensuring consistent follow-up to drive traffic into the dealership.
Responsibilities
- Respond to incoming internet leads, phone calls, and text inquiries
- Schedule and confirm sales appointments
- Conduct outbound follow-up with prospective customers
- Maintain accurate customer records in the CRM
- Communicate effectively with the sales team to ensure a smooth customer experience
- Meet daily and monthly activity and appointment goals
Qualifications
- Previous customer service, call center, or automotive experience preferred
- Strong communication and organizational skills
- Ability to handle a high volume of calls and follow-ups
- Professional demeanor and strong work ethic
- Team-oriented mindset
- Basic computer skills and familiarity with CRM systems
Compensation
- Competitive pay based on experience
Schedule
- Full-time position
- Includes weekdays and Saturdays
- One weekday off
- Sundays off
Equal Opportunity Employer:
Rosado Group Dealerships provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rosado Group Dealerships complies with applicable state and local laws governing nondiscrimination in employment at every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Rosado Group Dealerships expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rosado Group Dealerships’ employees to perform their job duties may result in disciplinary action up to and including discharge.