What are the responsibilities and job description for the Entry-Level Field Service Technician position at Roper Whitney?
Roper Whitney of Rockford, IL has been producing quality tools and equipment that have been changing the shape of sheet metal since 1910. Behind our extensive history and expansive range of products stands our employees, keeping the gears turning and wheels rolling from the shop to the desk.
We value our employees, continuously strive to make our company a great place to work, and believe in taking care of our team. That’s why we offer a comprehensive benefits package designed to support your health, wellbeing, and professional growth. From competitive pay to career advancement opportunities, we’re committed to helping you thrive in every aspect of your career.
Our currently available positions are listed below. If you are looking for a career with Roper Whitney, please email your resume to hr@roperwhitney.com. A $500 sign-on bonus is available for all positions.
Entry-Level Field Service Technician
$18.00 – $22.00 Per Hour
Responsibilities
- We will train for 4-6 months, then the service technician will travel with another service technician to learn how to install new machines
- Verifies that all service meets customer specifications and is in accordance with Company quality standards
- Serves new/existing customers by analyzing work orders, conducting tests, investigating complaints, and resolving problems
- Planning daily travel schedule
- Establishes service by analyzing requirements; ordering and gathering components and parts; completing installation; performing acceptance tests
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
- Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs
- Documents service and installation actions by completing forms; reports; logs and records
- Maintains customer confidence by keeping service information confidential
- Updates job knowledge by participating in educational opportunities, reading professional publications
- Accomplishes operations and organization mission by completing related results as needed
Job description
About the position
We are looking for someone who is just finishing their Mechatronics courses and is ready to join our team. We will train for 4-6 months, then the service technician will travel with another service technician to learn how to install new machines.
- Verifies that all service meets customer specifications and is in accordance with Company quality standards.
- Service new/existing customers by analyzing work orders, conducting tests, investigating complaints, and resolving problems.
- Planning daily travel schedule.
- Establishes service by analyzing requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
- Documents service and installation actions by completing forms; reports; logs and records.
- Maintains customer confidence by keeping service information confidential.
- Updates job knowledge by participating in educational opportunities, reading professional publications.
- Accomplishes operations and organization mission by completing related results as needed.
- Completion of Mechatronics courses.
Salary : $18 - $22
