What are the responsibilities and job description for the Inside Sales & Customer Service Representative position at Roper Staffing?
A Blythewood warehouse is looking for a Sales and Customer Service Representative to hire on directly to their team.Salary: 45K to 50KMonday through Friday7:30 AM to 4 PM30 minute lunch breakBe part of a high volume, fast paced environment where you will work independently supporting sales initiatives in cooperation with the sales, operations, purchasing and sourcing teams, and be committed to exceptional customer service and attention to detail, while tracking trends, updating and running effective reports and system tools, proactively addressing issues, clearly communicating and monitoring customer accounts.RESPONSIBLITIES:Provide an exceptional customer service experiencePromote a Customer First mentalitySeek clear communication and understanding of customer needs and translate/communicate them to our organizationProvide sales support as needed to the local sales team and assigned customersEnter quotes and sales orders in expedient mannerEnter process transactions, production orders and conduct other transactions as necessaryFollow up on quotes in designated time to ensure successExpedite sales orders, work with purchasing team on inbound requirementsHave extensive knowledge of the company's product offeringAccountability and Performance MeasuresAssist in exceeding annual sales and margin goals for branchManage orders/quotes/expediting to ensure performance metrics are met consistentlyutilize portals and HNI reporting for effective Customer management.Work constructively as a team ember to advance our organization and help elsewhere in the organization when necessary or when asked.Employ skills to assist internal customers and add valueHave a strong understanding of company's strategic plan value-added philosophySeek clear understanding of processes, products and customer needs to best execute the responsibilities in a support roleOffer suggestions and / or seek clarification and guidance to / from internal customers when considering how to best and effectively service their needsOperate with a focused, detail-oriented and proactive mindsetREQUIRED SKILLS:Solid time management and organizational skillsCommitment to detail, accuracy, quality, and continuous improvementExcellent verbal and written communicationOutstanding listening and people skillsWorking knowledge of Microsoft Office with solid Excel skillsAbility to learn, navigate and work with ERP/MRP softwareAbility to analyze information, identify issues and seek assistance to resolve situationsAbility to effectively work under pressureProblem-solving abilitiesEDUCATION & EXPERIENCEAssociates or bachelor's degree preferred in a related field - or equivalent work experienceMinimum of 1 year related work experience in a customer facing / support positionWorking knowledge of Microsoft Office with ability to use Excel for data analysis and reportingIndustry knowledge / experience is a plus
Salary : $45,000 - $50,000