Director of Information Technology

Who we are

Roots Management Group is a manufactured housing community (MHC) investment platform and management company. Our mission is to help increase the availability of best-in-class housing options people can afford. We accomplish that by acquiring, investing in, and operating manufactured housing communities. We prioritize communication, empowerment, relationships and pride ourselves for continuous growth, working hard, reaching goals, and rewarding our teams.

At Roots, you will be a part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. As one of the fastest growing manufactured housing community operators in the country, we value those who take initiative, encourage teamwork, and work smart. Despite our rapid growth, we prioritize maintaining an atmosphere of service in all we do. To continually support our employees, we emphasize respect, teamwork, and sincerity in every interaction. Our focus is cultivating opportunities by understanding needs, creating connections, and empowering individuals.

What we are looking for

We are seeking a strategic, hands-on IT Director who can both define and execute IT strategy while remaining actively involved in day-to-day technical work. This role is ideal for an experienced IT professional who enjoys leading a small team, making technology decisions at a business level, and rolling up their sleeves to support the organization directly.

This position will report to and work closely with the SVP of Data & IT, partnering to align IT infrastructure, security, and operations with broader data, systems, and business initiatives.

The role will manage and mentor a team of two IT Support Specialists, oversee IT operations company-wide, and serve as the primary owner of IT strategy, risk management, budgeting, vendor relationships, and system performance. The ideal candidate balances long-term planning with tactical execution and thrives in a growing, fast-paced environment.

Responsibilities will include:

• Define, execute, and continuously improve the company’s IT strategy in partnership with the SVP of Data & Information, aligning technology initiatives with business goals and growth plans
• Lead, mentor, and manage a team of two IT Support Specialists by setting priorities, monitoring workloads, ensuring high performance, and promoting cross-training and skill development
• Develop, review, and enforce IT policies, procedures, and best practices while maintaining comprehensive IT documentation and a centralized knowledge base
• Oversee IT helpdesk operations, ensuring timely resolution and strong end-user experience, while serving as the primary escalation point for complex technical issues and providing hands-on support as needed (in person, remote, and phone)
• Oversee onboarding and offboarding processes, including hardware set up, account creation, and access controls
• Manage IT asset inventory, including laptops, desktops, mobile devices, and related equipment, ensuring accurate tracking, lifecycle management and replacement
• Ensure a stable, secure, and scalable IT infrastructure, including networks, systems, endpoints, and cloud environments
• Own IT risk management by ensuring systems meet security, compliance, and performance standards, including oversight of cybersecurity tools, vulnerability management, audits, access controls, firewalls, firmware updates, endpoint security, and Microsoft 365 security configurations
• Own IT budget management, including forecasting, cost control, and spend optimization
• Review, approve, and reconcile IT invoices while ensuring cost-effective technology decisions
• Manage vendor relationships, contracts, renewals, and licensing
• Stay current with emerging technologies, tools, and best practices, recommending and implementing improvements that enhance efficiency, security, and scalability
• Perform other duties and special projects as assigned by management

Position Qualifications / Minimum Requirements:

• A bachelor's degree in computer science, information technology, or similar
• 4 years of relevant IT experience, including 3 years in a people-management or leadership role
• Proven experience in supervising and leading distributed teams, fostering a collaborative environment, and driving performance through effective management practices
• Exceptional ability to provide technical support for helpdesk requests for Windows 10, 11, Microsoft 365, 3rd party apps, Software, and hardware deployments
• Preferred experience setting up users and security groups in various IT systems - Example: NetSuite, Rent Manager, Azure - Exchange
• Ability to manage Microsoft 365 tenants, cybersecurity apps, manage firewalls and firmware updates
• In-depth knowledge of computer hardware, software, and networks
• Experience managing and supporting systems using remote access and remote management tools, including TeamViewer, Splashtop, NinjaRMM, and Microsoft Intune
• Ability to determine IT needs and train end-users
• Ability to keep up with technical innovation and trends in IT support
• Training end-users on hardware functionality and software programs
• Monitoring hardware, software, and system performance metrics
• Updating computer software, as well as upgrading hardware and systems
• Good written/oral communication, analytical and organizational skills
• Excellent Customer Service skills
• Problem-solving and critical thinking skills

Additional Information / Benefits:

• Medical, Dental, and Vision insurance plans
• 401(k) matching
• Short and Long-Term Disability
• Basic Life & Accidental Death Insurance
• Health Spending Accounts (HSA)
• Holiday pay
• Flexible PTO
• Growth Opportunities
• High energy company, a friendly & supportive team environment

Benefits are offered to eligible full-time employees.

To be considered for employment you must be able to pass a pre-employment background check/drug test.

We offer a rewarding and challenging experience with opportunities for career advancement within an environment that supports your professional development and recognizes your achievements. We thank all applicants for their interest.