What are the responsibilities and job description for the Front Desk Receptionist position at Root Modern Dentistry?
Company Description Root Modern Dentistry is a patient-centered dental practice located in Ashland, VA, focused on providing high-quality, modern dental care in a welcoming environment. The team values clear communication, compassion, and efficiency to help patients feel comfortable from the moment they arrive. Root Modern Dentistry emphasizes collaboration across clinical and administrative staff to deliver smooth, reliable care experiences. The practice is committed to professional growth, respectful workplace interactions, and consistent, friendly service for every patient.
Role Description The Front Desk Receptionist is a full-time, on-site role based in Ashland, VA, responsible for creating a positive first impression for patients and visitors. Day-to-day tasks include greeting patients, checking them in and out, verifying and updating patient information, and managing appointment scheduling and confirmations. The role also involves handling inbound and outbound phone calls, responding to patient inquiries, and coordinating with clinical staff to support daily office operations. Additional duties include processing payments, organizing and maintaining patient records, performing basic clerical tasks, and ensuring the reception area remains tidy and welcoming. The Front Desk Receptionist is expected to provide consistent, courteous service while maintaining confidentiality and adhering to practice policies and procedures.
Qualifications
- Strong customer service and communication skills, with the ability to interact courteously and professionally with patients and team members.
- Ability to perform receptionist duties, including greeting patients, managing appointments, and coordinating front desk workflows.
- Professional phone etiquette and confidence handling multiple calls, messages, and patient inquiries.
- Clerical skills such as data entry, filing, record maintenance, and basic office administration.
- Attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced environment.
- Comfort with using dental or medical practice software, scheduling systems, and standard office applications.
- High school diploma or equivalent; prior experience in a dental, medical, or customer-facing office setting is preferred.
- Commitment to maintaining patient confidentiality and supporting an inclusive, respectful workplace.