Director of Medical / Surgical

Job Summary  

Primary responsibilities include providing administrative oversight and direction for the Medical/ Surgical at Roosevelt General Hospital. This director will provide accountability for planning, directing, leading and evaluating nursing care within this department. Responsibilities include participation with the Swing Bed Program; this is a fundamental aspect of this position and key to the success of this organization’s swing program development, implementation and evaluation.

Essential Functions

• Promotes the mission, vision, and values of the organization
• Oversee the daily workflow, staffing, orientation, training and developing of employees within the department
• Organize services and systems necessary for the multidisciplinary approach throughout the continuum of care; assume responsibility for the clinical and financial performance of the Swing Bed Program
• Responsible for the ongoing quality/performance improvement processes related to patient care
• Facilitates committee meetings, Med/Surg staff meetings and participates on other committees, task forces as assigned
• Display passion and optimism; inspire respect and trust; and provide vision and inspiration to peers and subordinates
• Approach others in a tactful manner and treat others with respect and consideration
• Required to work as a staff nurse, as needed, to ensure staffing coverage of department
• Follow through on commitments; accepts responsibility for personal actions; and adapt to change
• Promote and support a collaborative team approach in providing care for all patients
• Act as a liaison for the unit(s) and provides physicians, families, and ancillary departments with direction and/or assistance as needed
• Support and interpret policies, procedures, philosophy and objectives of the hospital
• Facilitates staff analysis and improvement plans for Med/Surg employee satisfaction workgroup
• Monitors customer satisfaction scores and implements plans to improve them
• Monitor patient volumes, quality of care, and performance of staff to identify areas for improvement
• Maintains a departmental dashboard that includes information and progress on each pillar Responsible for investigating patient, physician and staff complaints and concerns (RL6) and works to resolve them
• Complete annual performance evaluation for self and employees and implement plans of correction when needed
• Develops and administers a budget; leads cost efficient and effective operations, creates plan of correction for any operating expenses that deviate more than 5% from budget
• Use problem-solving and conflict resolution skills to foster effective work relationships with team members
• Maintain required competencies for self and all employees within the department
• Pursue professional growth and participates in a professional organization

Non-Essential Functions

• Perform other duties as assigned

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times. 
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations. 
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Qualifications

• Must be a Registered Nurse
• Bachelor’s Degree in Nursing (BSN) required or must be enrolled in a program to be completed within one year
• Two to three years of management and/or supervisory experience preferred
• Basic Life Support (BLS) certification
• Advanced Cardiac Life Support (ACLS) certification
• Pediatric Advanced Life Support (PALS) certification
• Medical/Surgical or Critical Care experience in a similar size hospital preferred
• Knowledge of Swing Bed requirements/regulations preferred

Knowledge, Skills, and Abilities  

• Knowledge of emergency medical services
• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, both orally and in writing
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner

Physical Requirements and Environmental Conditions  

• Working irregular hours including on call hours
• Physically demanding, high-stress environment
• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
• Pushing and pulling heavy objects
• Full range of body motion including handling and lifting patients
• Position requires light to moderate work with 50 pounds maximum weight to lift and carry
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.