What are the responsibilities and job description for the National Service Operations Coordinator position at Roofed Right America?
Elevating the Industry. Building Your Future.
At Roofed Right America, LLC we aren’t just a roofing crew; we are a nationally growing organization. Raising the bar in the commercial and industrial sectors by combining elite craftsmanship with precision, leadership, and growth.
As operations expand and impact scales, we’re looking for dedicated individuals who lead with Integrity, act with Responsibility, and never compromise on Safety. If you are looking to build your Skills past the status quo – Trade Up to a Better Crew.
Top Reasons to Join:
- Salary Range: $70,000-$75,000
- 401(k) with Company Match
- Comprehensive Benefits Package
- Paid Time Off
Position Summary: The National Service Operations Coordinator is responsible for the day-to-day administration of national service accounts from dispatch through final invoicing. This position serves as the primary operational contact for customers, business units, and technicians to ensure work orders are executed accurately, communicated effectively, and billed promptly.
The Blueprint for Success - Key Responsibilities:
Service Dispatch & Coordination
· Coordinate national service dispatches from receipt through completion.
· Assign work to appropriate business units or subcontractors.
· Monitor technician scheduling and service timelines.
· Ensure all service requests meet customer SLAs.
· Maintain service documentation and work order accuracy.
Customer Communication
· Provide regular status updates to national account customers.
· Respond to customer inquiries regarding active service requests.
· Coordinate with local operations to resolve delays or issues.
· Maintain professional communication throughout the service lifecycle.
Customer Portal Management
· Process work orders through customer portals.
· Upload proposals, completion documentation, invoices, and photos.
· Maintain customer account information and portal compliance.
· Monitor portal activity for new service opportunities.
Billing & Accounts Receivable
· Review completed work for billing accuracy.
· Prepare and submit invoices.
· Coordinate with Accounting regarding invoice questions.
· Track invoice aging and assist with collections.
· Resolve billing discrepancies.
Reporting
· Track dispatch metrics
· Maintain service KPIs
· Prepare customer reports
· Monitor turnaround times
· Assist with process improvements
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
Salary : $70,000 - $75,000