What are the responsibilities and job description for the Customer Success Manager position at RoofClaim?
We’re hiring a driven Customer Success Manager to work in-office in Tampa, guiding homeowners from signup through project completion. This role combines customer communication, sales enrollment, and full account ownership.
Success in this position requires daily production, strong communication skills, and comfort working in a KPI-driven environment. You’ll be measured on conversion rates, follow-through, and account outcomes — and rewarded with base pay plus commission.
This role is ideal for someone who enjoys fast pace, accountability, and chasing results, takes ownership of outcomes, and thrives when effort directly impacts earnings. It is not a passive desk role and is best suited for motivated professionals who want to win every day.
In-office | Base Commission | OTE $90K–$130K
Sales & Customer Enrollment- Speak directly with homeowners to review scope, process, and next steps
- Confidently enroll customers and secure commitment
- Clearly communicate value, benefits, timelines, and expectations
- Overcome objections using logic, empathy, clarity, and urgency
- Consistently meet or exceed conversion targets
- Manage customer accounts from initial signup through completion
- Serve as the primary point of contact throughout the process
- Proactively address concerns, delays, or confusion
- Think critically and develop solutions tailored to each situation
- Maintain momentum to ensure accounts progress efficiently
- Handle challenging conversations calmly and professionally
- Explain complex processes in simple, confident terms
- Navigate emotionally charged situations with composure and leadership
- Drive consistent follow-up to keep projects and decisions moving forward
- Work closely with internal teams to ensure smooth execution
- Maintain accurate account notes, documentation, and activity tracking
- Ensure customers remain engaged, informed, and committed throughout the process
This is a production-based role with clear expectations around:
- Customer enrollment and conversion rates
- Active account management and follow-through
- Responsiveness and communication quality
- Meeting daily, weekly, and monthly KPIs
This position is not suited for someone who prefers a passive desk role or is uncomfortable being measured by results. Success requires consistent effort, urgency, and ownership.
This role is ideal for someone who:
- Is driven, motivated, and goal-oriented
- Enjoys working toward measurable outcomes
- Communicates clearly and confidently
- Can persuade without being aggressive
- Thinks quickly and objectively
- Enjoys accountability and performance-based compensation
- Takes pride in closing loops and finishing what they start
Base Salary: $75,000
Commission: Earned per account and performance milestones
On-Target Earnings: $115,000–$150,000
Advancement opportunities tied directly to results and performance
Insurance: 100% company paid medical insurance for yourself and your legal dependents
Salary : $90 - $130