Volunteer Engagement Specialist

ROOF ABOVE

Roof Above is North Carolina’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. We focus on individuals experiencing homelessness by offering everything from street outreach to shelter to rapid rehousing to permanent supportive housing. Our services and programs reach more than 1,400 individuals every day across nine campuses in Charlotte. Roof Above was created through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019

POSITION SUMMARY 

The Volunteer Engagement Specialist is responsible for delivering an inclusive model of volunteer engagement that builds community and supports those served by Roof Above.  Working collaboratively with program staff, the person in this role will engage volunteers to coordinate and operationalize special programs, activities, events, and donation needs.  The Volunteer Engagement Specialist for Shelters will be on site to meet volunteer groups, provide an overview of Roof Above’s work and ensure they set up to serve in the kitchens, distribute basic supplies, work in the computer lab or as a front door greeter.  This person will work to ensure that groups are aware of the schedules and adjustments as well as let program staff know of any changes made by volunteers. The Volunteer Engagement Specialist is a member of the Philanthropy Team.  

ESSENTIAL FUNCTIONS 

• In close partnership with program staff, develop, implement, and facilitate a wide range of programs and activities to build community for guests and engage the community in our work  

• Create and operationalize a wide variety of meaningful volunteer activities that meet volunteers where they are in their interest level, their understanding of Roof Above’s work, and time commitment. 

• Serve as a key community builder, creating a welcoming and inclusive environment for guests, program staff, and volunteers. 

• Provide a welcoming presence to all volunteers and attend to volunteer morale. 

• Assist with organization and distribution of in-kind donations at the shelters. 

• Assist with group engagement and volunteering as directed.  

• Assist with oral and written communications to and with volunteers.  

• Work with volunteers to arrange and organize all logistics for events and activities. 

• Develop effective communication methods and meaningful relationships with guests.  

• Serve as a liaison with the communication team for a wide variety of items including but not limited to materials needed for guests (i.e.- newsletter, invite to activities, etc.), photos, story gathering, etc.  

• Serve at the liaison to facilities for all needs related to volunteer engagement taking place on campus. 

OTHER RESPONSIBILITIES 

• Attend all staff meetings and trainings as required.  

• Perform other duties as assigned. 

• Deep commitment to Roof Above core values 

EDUCATION, EXPERIENCE AND SKILLS REQUIRED 

• Bachelor’s degree with 1-2 years of experience in fundraising, communication, volunteer programming, program management or related field 

• Experience planning events and activities. 

• Creative and proactive in developing and operationalizing new ideas 

• Detail oriented and organized with the ability to prioritize in a fast-paced environment. 

• Superior interpersonal skills 

• Excellent written and oral communication skills  

• A high level of flexibility for working during the evenings and on weekends. 

WORKING ENVIRONMENT 

This position will be located and have an office at Roof Above’s Tryon Shelter. 

Position requires evening and weekend work as needed. 

Position requires being on-site most days. 

OUR VALUES: 

Heart for the Work  

• We choose this work and embrace this place. 

• We practice radical compassion. 

• We each do our unique part to end homelessness. 

Solution-Oriented 

• Grounding ourselves in what we know, we imagine what is possible. 

• We are intentional about getting the right people involved and we move towards effective action. 

• We are exhaustive in our search for solutions. 

Bring Our Best 

• We practice self-care, self-awareness, and safety. 

• We recognize what we need to let go of to move forward. 

• We exercise diligence and grit. 

 
Value Others 

• We honor the profound worth of each life and our work reflects it. 

• We meet people where they are and approach others with genuine curiosity. 

• We know we can’t do it alone.  We are stronger and smarter together. 

 
Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees