What are the responsibilities and job description for the Service Office Admin position at Ronnoco Coffee?
Ronnoco Beverage Solutions, the Midwest's leading supplier of specialty coffees & Teas and full service beverage programs, is seeking a Service Operations Admin to support our Service Team with administrative reporting and equipment purchasing functions.
Responsibilities
Responsibilities
- Create and manage various tracking tools and spreadsheets to enable the organization visibility to the status of initiatives, KPIs and equipment spend.
- Compile information, analyzes, and prepares reports and departmental metrics.
- Develop quotes and ensure accurate invoicing for equipment sales.
- Process equipment purchase requests and tracks all shipment and inventory.
- Process and track purchase orders, returns, freight claims.
- Compile, track and report production activity across multiple locations.
- Assist customer service creating and monitoring service requests.
- Communicate cross functionally to resolve issues and enhance customer experience.
- Support continuous improvement initiatives and enforce control procedures, recommending improvements.
- Bachelor's degree strongly preferred or equivalent experience.
- 2 years in an account support role, with a customer centric mindset.
- Demonstrated project management skills.
- Ability to complete tasks and solve problems with limited guidance and direction.
- Demonstrates a strong work ethic and ability to learn.
- Excellent problem solving, decision making, and analytical skills.
- Strong business acumen with willingness to learn Ronnoco Beverage Solutions business, products, customers, and suppliers.
- Strong interpersonal and communication skills.
- Highly organized and detail oriented.
- Strong time management skills; prioritize and follow up.
- Operates with a sense of urgency.
- Flexible and open to change and new ways of working.
- High energy, positive attitude, and contribute to a positive team culture.
- Self-motivated; consistently strives to attain goals and seeks self-improvement.
- Technologically savvy.
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