House Manager

Salary: $38,000-$42,000 annually, commensurate with experience, plus employer-provided housing

Summary
The House Manager oversees the day-to-day operations of the Ronald McDonald House® (the House) of Ronald McDonald House Charities® of Southwest Florida (RMHC SWFL), ensuring a safe, welcoming, and well-functioning environment for families, staff, volunteers, and visitors. This role is responsible for House operations, family services support, facilities oversight, and supervision of Weekend Managers, ensuring a safe, compliant, and supportive residential setting.

This position supports RMHC SWFL's mission by delivering compassionate hospitality and operational excellence in a 24/7 residential environment. The role requires a consistent on-site presence, including a routine split-shift schedule with both morning and evening hours (e.g., early-day and evening coverage). The House Manager must reside on-site in an employer-provided apartment and serves as the organization’s primary on-site representative. Due to the nature of the role, the House Manager maintains 24/7 on-call availability to respond to emergencies and urgent operational needs, including evenings, weekends, holidays, and severe weather events.

The House Manager reports to the President and CEO. This role regularly exercises independent judgment and discretion in managing House operations, supervising weekend managers, and making decisions that affect the organization's functioning.

This position is classified as exempt under the Fair Labor Standards Act (FLSA) and is evaluated based on fulfillment of responsibilities and operational needs rather than a fixed hourly schedule. RMHC SWFL is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Employment with RMHC SWFL is at-will, and either the employee or the organization may terminate employment at any time, with or without cause or notice, subject to applicable law. This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities.

House Operations

• Provide on-site operational oversight of the House to ensure a safe, clean, and fully functional environment, communicating significant issues to the President and CEO in a timely manner
• Maintain and control inventory levels to ensure the House is adequately stocked with essential household and operational supplies, including food (pantry and freezer items), cleaning products, paper goods, and other routine-use items
• Maintain and update the House rules, safety information, and housekeeping guidelines
• Organize, review, and update policies and procedures related to the House, including but not limited to the Crisis Management Policy and Calling Tree, at least annually
• Coordinate required facility inspections (e.g., fire safety, sprinkler systems, HVAC, etc.)
• Define and tailor safety training programs and oversee external vendors delivering sessions (e.g., active shooter response, CPR, First Aid, etc.), ensuring alignment with organizational needs, quality standards, and compliance requirements
• Lead hurricane preparedness annually (June through November) and coordinate emergency preparedness activities
• Oversee phone systems to ensure proper functionality
• Maintain control and accountability for all access devices
• Establish and manage repair and maintenance tracking systems; coordinate and oversee vendor activities; and ensure timely follow-up, issue resolution, and adherence to organizational and safety standards
• Conduct regular routine inspections of guest family rooms and common areas to ensure cleanliness and operational standards
• Evaluate physical facilities, document deficiencies, and coordinate timely maintenance, repairs, and replacements
• Verify all rooms and facility equipment (including remotes and similar items) are present and in proper working condition
• Ensure rooms are prepared prior to family occupancy
• Assist with cleaning and organization as needed
• Oversee vendor services (e.g., linen services) to ensure adequate supply levels
• Oversee outside landscaping services to ensure the exterior grounds are safe, clean, and well-maintained
• Update the House Wish List regularly
• Participate in weekly staff meetings and monthly Board meetings
• Maintain accurate records for required reporting (including RMH Global reporting)
• Assist with identifying family stories for communications use
• Maintain organized documents on the computer

On-Site Residence Stewardship

• Maintain the on-site apartment in a clean, orderly, and well-kept condition
• Use the apartment responsibly and report maintenance or safety concerns promptly to the President & CEO
• Comply with all housing-related policies and expectations
• No pets permitted except as required by applicable law, including reasonable accommodations under federal or state law

Family Services

• Provide compassionate communication and support to families while enforcing House policies
• Collaborate closely with the Director of Volunteer & Family Services
• Assist, as needed, the Director of Volunteer & Family Services, including the following:
• Processing background checks in compliance with applicable laws
• Managing referrals, waiting lists, and intake procedures
• Preparing census documentation
• Coordinating family onboarding materials
• Preparing, submitting, and presenting monthly and year-to-date statistical and operational reports (i.e., families served, waiting list, referrals, demographics, occupancy, and room donations) to the Board of Directors
• Work with volunteers to ensure completion of evening operational tasks

Weekend Managers

• Recruit, train, schedule, and supervise Weekend Managers
• Ensure coverage and arrange backup when needed
• Serve as the primary point of contact for Weekend Managers regarding scheduling, coverage, and operational issues
• Maintain and update training materials at least annually

On-Call & Emergency Responsibilities

• Serve as the primary 24/7 on-call contact for emergencies and facilities issues affecting families or the House
• Respond promptly to incidents involving safety, security, weather events, or family needs

Other Duties

• Perform other duties as assigned by the President and CEO

On-Site Residency Requirement & Housing Terms

This position requires the employee to reside in an employer-provided apartment located on RMHC SWFL property as a condition of employment. The housing is provided solely to enable the employee to perform job responsibilities, including emergency response and on-site operational oversight.

Occupancy of the apartment is limited to the employee due to operational requirements and housing configuration. Any additional resident(s) must receive prior written approval from RMHC SWFL.

The apartment is provided for the employer's convenience and in compliance with applicable wage and tax regulations. This housing is not intended as a substitute for wages, and occupancy is contingent upon continued employment in this role.

The apartment is not considered a personal residence independent of employment and must be vacated upon separation of employment, subject to applicable law.

Performance Requirements

• Strong multitasking and prioritization skills
• Excellent communication and interpersonal abilities
• Professional, flexible, and positive demeanor
• Ability to work with diverse populations, including families in crisis
• Strong judgment and problem-solving skills
• Ability to build collaborative relationships

Qualifications

• Bachelor’s degree in a related field preferred; candidates with significant relevant experience in residential operations, hospitality, or nonprofit environments will be considered in lieu of a degree
• Bilingual proficiency in English and Spanish is required
• Minimum of two to three years of relevant experience in residential, hospitality, or nonprofit settings
• Experience with facility oversight and supervision preferred
• Knowledge of RMHC or similar environments is a plus
• Must successfully pass a background check in accordance with applicable federal and state laws, including the Fair Credit Reporting Act (FCRA)

Physical Demands

• Ability to sit or stand for extended periods
• Frequent movement throughout the House
• Ability to lift up to 15 pounds

Work Environment

• Combination of residential and professional office setting
• Frequent interaction with families, staff, volunteers, and visitors
• Regular non-traditional schedule, including split shifts (e.g., morning and evening, such as 8:00 a.m.–12:00 p.m. and 5:30 p.m.–9:30 p.m.)
• Regular evening coverage is required as an essential function of the role
• Occasional weekend and holiday work required
• On-site residence is required
• Exposure to outdoor conditions as needed
• As an exempt position, work hours are driven by responsibilities and organizational needs rather than a fixed schedule

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Please upload a cover letter explaining why you're interested in this position and how your experience aligns with our mission.
• Are you bilingual in English and Spanish?

Work Location: In person

Salary : $38,000 - $42,000