What are the responsibilities and job description for the Program Manager position at St. Matthew's House?
Description
OUR CORE PURPOSE:
As an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.
GENERAL SUMMARY
Oversees and directs the overall administration of Campbell Lodge. Is responsible for the day-to-day operations of the facility, including program, procedures, guidelines, food service, maintenance, and safety & security. Manages and monitors staff. Has primary responsibility for community relations and interagency events. Also serves as a spiritual leader for Campbell Lodge in spreading the message and commission of Jesus in Matthew 25. Ensures that the overall plans/goals adhere to the SMH mission statement, which is “providing a spiritual environment that is both compassionate and disciplined.”
St. Matthew’s House is a faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.
ESSENTIAL LEADERSHIP TASKS
- Oversight of Annual Budget for Campbell Lodge facility
- Monitors and approves AP Invoices and P-Card expenses
- Responsible for oversight and supervision of all Program Staff, Security Staff, and the Case Management Team
- Maintains and communicates the weekly staff schedule
- Conducts audits of documentation ensuring continuity and accuracy of notes
- Oversees and maintains proper protocol and adherence to all policies and procedures as they relate to the shelter programs
- Ensures proper maintenance of Campbell Lodge property
- Maintains an open door policy with staff for listening, teaching and praying as need arises
- Coaches staff and clients through personal example and discipleship
- Performs annual reviews for all shelter Program Staff, Security Staff and Case Management Staff. Recommending pay increases and performance improvement plans if and when appropriate
- Ensures that program fees remain current and waivers are properly processed
- Approves appropriate housing for each client and makes appropriate changes as needed
- Plan and coordinate onsite meetings and classes as needed
- Obtains and utilizes volunteers and workshop presenters as needed
- As needed, attends meetings with representatives of other agencies to keep the community up to date regarding SMH, as well as keeping SMH up to date on services provided through outside agencies
- Maintains and develops relationships with outside vendors
- Any additional tasks assigned by the Sr. Director of Programs and Housing
Requirements
Education: Bachelor’s Degree or equivalent work experience.
Experience: 4 years of experience in a non-profit ministry working directly with homeless individuals.
Confidentiality: Works with confidential information – account numbers
Mental/Visual Demands: Flow of work requires normal mental and visual capabilities.
Physical Demand: The employee is required to handle, feel and/or reach with hands
and arms, squatting, bending, and constantly moving on a regular basis. The employee must frequently lift and/or move up to 25 pounds. Employee must be able to stand for a minimum of 4 hours at a time, this includes doing rounds which requires a variable distance in walking.
Working Conditions: Working in different weather conditions outside is to be expected.
Must be willing to occasionally work non-standard work schedule including nights, weekends, and other unusual hours due to business needs.