Family Services Manager (Part-time)

RONALD McDONALD HOUSE CHARITIES® OF CENTRAL PENNSYLVANIA

Job Title: Family Services Manager
Supervisor: Lead Family Services Manager
Classification: Non-Exempt, Casual Position (Part-time)

Join Our Mission

At Ronald McDonald House Charities® of Central Pennsylvania, we provide comfort, care, and support to families with children receiving medical treatment. As a Family Services Manager (FSM), you’ll play a vital role in creating a warm, welcoming environment for our guest families while keeping daily operations running smoothly. This is an opportunity to make a meaningful difference every shift by ensuring families feel supported during some of their most challenging times.

What You’ll Do

• Be the point of support: Oversee on-site operations of the Ronald McDonald House or Ronald McDonald House Family Room when senior staff are not present
• Support families and volunteers: Welcome families, guide volunteers, and assist with guest service tasks when needed
• Create a positive experience: Handle room assignments, check-ins/outs, referrals, sign-ins, and day-to-day guest needs with care and compassion
• Provide oversight: Assist with the Ronald McDonald House Hospitality Cart, Ronald McDonald House Family Room operations, tours, and visitor groups
• Respond with calm and confidence: Address emergencies, maintenance issues, or behavior concerns as they arise
• Ensure a safe, tidy space: Complete nightly closing procedures, safety checks, and general cleanliness/housekeeping
• Be part of the team: Help train new volunteers and FSMs, attend meetings, and provide coverage when full-time staff are away

Work Schedule

Minimum requirement: Four weekend shifts per month (rotating holidays assigned annually).

Available RMH shifts:

• Friday: 4pm–12am (2 FSMs)
• Saturday: 8am–4pm (2 FSMs), 4pm–12am (2 FSMs)
• Sunday: 8am–4pm (2 FSMs)
• Weeknights: Sunday-Thursday, 5pm–9pm (1 FSM)

Available RMFR shifts:

• Saturday & Sunday: 11am–4pm

What We’re Looking For

• Experience (volunteer or professional) in family-focused or residential settings preferred
• Strong communication, judgment, and hospitality skills
• Ability to foster an inclusive, respectful, and welcoming environment
• Basic home maintenance/cleaning skills and ability to lift up to 30 lbs
• Proficiency in Microsoft 365
• Reliable transportation and (preferred) personal cell phone for emergencies
• Required clearances: PA State Police, PA ChildLine, FBI fingerprinting
• Proof of COVID-19 vaccination or valid exemption

Why You’ll Love It Here

• Every shift, you’ll directly impact families when they need it most.
• You’ll work alongside passionate volunteers and staff who care deeply about our mission.
• You’ll be part of a supportive team culture that values diversity, equity, and inclusion.
• Flexible, part-time scheduling that fits your life while giving back in a meaningful way.

Supervisory Responsibilities

• Volunteers assigned to your shift

If you’re someone who enjoys helping others, thrives in a team environment, and wants to make a difference in the lives of families, we’d love for you to join our mission!

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

• Employee assistance program
• Flexible schedule
• Retirement plan

Application Question(s):

• Why are you interested in working with us?

Language:

• Bilingual (Preferred)

Ability to Commute:

• Hershey, PA 17033 (Required)

Work Location: In person

Salary : $17