Behavioral Services Manager

SUMMARY

The Behavioral Services Manager is responsible for overall effectiveness and quality of the Applied Behavior Analysis program at Vista, including client enrollment, regulatory compliance, oversight of therapeutic operations, and administrative supervision of all clinical staff. The Behavioral Services Manager ensures that Vista ABA services are responsive to client needs, maintains customer satisfaction, adheres to regulations, and meets both internal and external expectations. This position is also responsible for meeting fiscal objectives and goals to maintain healthy financial operations for the program.

ESSENTIAL FUNCTIONS

• Maintains responsibility for all aspects of clinical program management including client enrollment and progress, program outcomes, productivity, staffing, professional development, project planning, incident management, quality management, risk management, statistical reporting, policies and procedures, and regulatory compliance
• Plans, develops, and leads department meetings and ensures departmental communication
• Develops performance metrics, measures staff performance using appropriate tools and rubrics, and conducts assigned performance reviews as scheduled
• Achieves financial objectives by providing input for and adhering to the annual budget, scheduling expenditures, analyzing variances, producing successful audit scores, and initiating the necessary corrective actions for the program
• Addresses and manages employee performance issues, disciplinary issues, and training deficiencies for department members, and directs and implements positive management techniques for continual performance improvements
• Ensures monitoring procedures exist, provides feedback, and directs team members in drafting treatment plans and crisis intervention plans to ensure best practices are considered and followed
• Develops and provides training to Vista employees and stakeholders on the principles of Applied Behavior Analysis, Autism Spectrum Disorder, and other relevant topics
• Ensures maintenance of own progress notes and those of the department members for billable contacts with the client and indirect tasks
• Maintains accurate and complete records as required, including data collection, analysis, program planning, progress reporting and billing, and approval of records for department members as needed
• Achieves strategic and tactical objectives for the department and program 
• Ensures regulatory compliance, produces clean audits, and prepares corrective action reports
• Completes other duties as assigned

SUPERVISORY RESPONSIBILITY

This position is responsible for supervising the Assistant Behavior Consultants, Behavior Consultants, Behavior Analysts, and Behavior Technician Supervisors within Vista’s EIBS programs.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The following positions or frequent movements are typical of the job: sitting, standing, bending, lifting, typing, walking or moving throughout the office, often for extended periods of the workday. Assignment may require the ability to physically move clients during possible physical interventions in order to maintain a safe learning environment.

The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements may change frequently. The ability to understand and carry out detailed, involved, instructions is mandatory. The incumbent must be able to travel to multiple locations as needed, when needed to conduct organizational business. Subject to inside environmental conditions.

EXPECTED SCHEDULE

This is a full-time position with a minimum 40-hour per workweek expectation. Days and hours of the workweek are agreed upon by management and determined by program needs. Attendance at staff meetings and assigned trainings is required. 

MINIMUM QUALIFICATIONS

• Master’s degree in a field related to Behavior Analysis, Psychology, Early Intervention, Education, Special Education, or Family Studies required
• Minimum 5 years of experience designing and implementing Autism and/or Behavioral Programming required
• Minimum of 2 years of supervisory or leadership experience required
• BCBA required
• Behavior Specialist License required
• Successful completion of all pre-employment requirements 

KNOWLEDGE AND SKILLS

• Implements principles of Applied Behavior Analysis when supporting individuals with Autism Spectrum Disorders
• Demonstrates strong leadership and organizational skills
• Effectively manages multiple priorities, projects, and deadlines
• Ability to make decisions objectively
• Excellent communication and conflict resolution skills, and positive approach to problem-solving
• Demonstrates strong customer service skills and mentality
• Demonstrates an understanding of effective teaming
• Ability to collaboratively plan, develop, execute, and evaluate budgets
• Efficiently allocate resources and monitor expenses
• Demonstrates flexibility, receptiveness to change, tactfulness, patience, and courtesy