Service Drive Coordinator / Porter

About Thompsons Auto Group
At Thompsons Auto Group, our mission is to be the best in every area of our business by delivering exceptional customer experiences, creating a workplace that our employees love, and supporting our community. As part of ONE Thompsons Family, we embody Integrity, Servant’s Attitude, Accountability, Continuous Improvement, Teamwork, and Fun in everything we do.

Position Summary

The Service Drive Coordinator / Porter plays a critical role in supporting the service department by ensuring efficient vehicle flow, maintaining facility standards, and enhancing the overall customer experience. This position bridges the gap between service advisors, technicians, and customers by assisting with vehicle intake, coordinating workflow, and performing quality control checks.

This role directly supports service efficiency, technician productivity, and customer satisfaction, aligning with Thompsons Auto Group’s mission to deliver an exceptional service experience.

Reports To: Service Manager

Key Responsibilities

Customer Service and Communication

• Customer Greeting: Welcome customers in a friendly and professional manner, creating a positive first impression.
• Drive Support: Assist service advisors with pre-writes, walkarounds, and gathering accurate vehicle information.
• Traffic Management: Direct and organize vehicles in the service drive to maintain efficiency.
• Vehicle Handoff: Assist with vehicle delivery to ensure a seamless and positive customer experience.

Service Flow and Coordination

• Workflow Management: Coordinate vehicle flow between the service drive and shop.
• Work Order Handling: Transfer and manage work orders between advisors and technicians to ensure accuracy and timeliness.
• Express Lane Support: Monitor and manage express service workflow to reduce bottlenecks.
• Technician Coordination: Help choreograph technician movement to improve efficiency and turnaround time.
• Productivity Focus: Encourage a consistent pace while maintaining quality standards.

Quality Control

• Inspection: Perform final quality checks on vehicles leaving service.
• Verification: Ensure maintenance lights are reset and tire pressures are properly set.
• Cleanliness: Confirm vehicles are free of grease, fingerprints, and debris.
• Standards: Ensure all vehicles meet Thompsons Auto Group’s quality standards prior to delivery.

Porter and Facility Duties

• Facility Maintenance: Maintain cleanliness of the service drive, shop, and customer areas.
• Vehicle Washing: Wash vehicles as needed to support delivery and customer satisfaction.
• Vehicle Organization: Stage and organize vehicles for service and delivery.
• Supplies: Monitor and restock operational supplies.
• General Support: Assist with overall facility upkeep.

Team Support and Collaboration

• Teamwork: Work closely with service advisors, technicians, and detailers.
• Efficiency Support: Assist technicians by preparing vehicles and maintaining flow.
• Environment: Contribute to a positive, team-oriented workplace.

Expectations and Core Values

The Service Drive Coordinator / Porter is expected to uphold Thompsons Auto Group’s values by demonstrating a servant’s attitude, accountability, teamwork, and a commitment to continuous improvement. Availability for flexible work hours, including evenings and weekends, may be required.

What We Offer

• Compensation: Competitive hourly rate.
• Benefits: Health insurance, 401(k), paid time off, and training opportunities.
• Work Environment: Collaborative, supportive workplace focused on efficiency and customer satisfaction.

Qualifications

Education & Experience:

• High school diploma or equivalent.
• Previous automotive or service department experience preferred.

Skills & Competencies:

• Strong work ethic and sense of urgency.
• Ability to multitask in a fast-paced environment.
• Attention to detail and commitment to quality.
• Positive attitude and team-oriented mindset.
• Basic understanding of service operations is a plus.

Physical Requirements:

• Standing and walking for prolonged periods.
• Ability to lift up to 50 lbs.