Service Writer / Automotive Service Advisor

Location: Ron Marhofer Auto Family
Employment Type: Full-Time
Department: Service / Customer Support
Reports To: Service Manager

Company Overview

The Ron Marhofer Auto Family has proudly served Northeast Ohio since 1919. As a family-owned automotive dealership group, we are dedicated to delivering world-class customer experiences and maintaining a culture defined by our core values:

• World-Class Experience

• Commitment to Excellence

• Teamwork

• Trust & Respect for the Individual

• Continuous Improvement

Our award-winning service departments are known for transparency, integrity, and a customer-first approach. We are currently seeking a motivated Automotive Service Writer (Service Advisor) to join our growing team.

Position Summary

The Service Writer / Automotive Service Advisor plays a critical role as the primary point of contact between customers and the service department. This position requires strong communication, customer service, and problem-solving skills to ensure a seamless automotive repair process. You will write repair orders, provide cost estimates, coordinate with technicians, and keep customers informed from check-in to vehicle delivery.

This is a high-impact, customer-facing role within a fast-paced dealership environment—ideal for someone who is detail-driven, energetic, and passionate about delivering exceptional service.

Key Responsibilities

Customer Interaction & Communication

• Greet customers professionally and assess vehicle concerns.

• Listen actively to customer issues and document symptoms accurately.

• Maintain proactive communication regarding repair status, changes, and expected timelines.

• Clearly present inspection results, recommended maintenance, and repair options.

Repair Order & Documentation Management

• Write detailed and accurate repair orders, ensuring proper documentation for all services.

• Verify all completed work meets dealership and manufacturer standards.

• Maintain accurate service records and adhere to compliance requirements.

Coordination with Technicians & Parts

• Communicate customer concerns directly to technicians for proper diagnosis.

• Review multi-point inspections and advise customers on required or recommended services.

• Work with the parts department to confirm availability and ensure timely repairs.

Customer Satisfaction & Service Quality

• Address and resolve customer questions, concerns, and complaints promptly.

• Ensure each vehicle is returned to the customer in clean, proper condition.

• Promote dealership service specials, preventive maintenance plans, and long-term vehicle care programs.

Why Join the Ron Marhofer Auto Family?

• Family-owned and operated for over 100 years

• Highly reputable dealership group in Northeast Ohio

• Strong values-driven culture

• Continuous training and growth opportunities

• Supportive team environment built on trust, respect, and process excellence

LANGUAGE SKILLS
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. 
 

MATHEMATICAL SKILLS
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
 

REASONING ABILITY
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
 

CERTIFICATES, LICENSES, REGISTRATIONS
Must obtain and maintain any certificates, licenses, and registrations as required by Dealership.

Must maintain valid Driver's License that meets dealership insurability requirements.

PHYSICAL DEMANDS
Ability to work a 40 Hour work week.

Ability to be on feet up to four hours at a time with no restrictions.

Ability to stand/sit with no restrictions.

Ability to enter/exit and operate a motor vehicle with no restrictions.

Ability to lift to 40 pounds at one time with no restrictions.

Other duties may be added as required.

Salary : $60,581 - $116,365