Ecommerce Coordinator

Company Description

Roman, Inc. is a long-established leader in holiday and inspirational décor, with over 60 years of experience helping individuals celebrate faith, family, and everyday moments. Originating from a small gift shop, the company has grown into a trusted brand known for quality and timeless design. Roman remains family-owned and operated, preserving a strong sense of tradition and values. The company collaborates with respected artisans such as Fontanini and Joseph’s Studio to create décor pieces that enhance homes across generations. Team members join a creative, mission-driven environment focused on meaningful celebrations and lasting customer relationships.

We're in an exciting growth phase: building out a high-performance ecommerce function that spans our DTC Shopify store, Amazon, Walmart Marketplace, and an expanding social commerce presence. This role is a ground-floor opportunity to contribute meaningfully to that buildout — and to grow with it.

The Role

We're looking for an E-Commerce Coordinator with hands-on experience across at least one of the following: online marketplace operations (Amazon, Walmart), B2B portal management, or social commerce channels (TikTok Shop, Instagram/Facebook Shop). You don't need to be an expert in all of them — but you should be genuinely comfortable working inside these platforms, not just familiar with them conceptually.

This role sits within our ecommerce team and reports to the Director of E-Commerce. You'll own day-to-day execution across catalog management, order operations, and platform content — while also supporting new channel launches as we scale. This is a full-time, on-site position.

What You'll Do

Marketplace & Channel Operations

•    Manage product listings on Amazon Seller Central and Walmart Marketplace — including title optimization, bullet points, A content, images, and pricing

•    Monitor and troubleshoot listing health, suppressed ASINs, Buy Box performance, and policy compliance flags

•    Support EDI and portal-based order management for B2B retail partners (Faire & RangeMe.com)

•    Maintain inventory and availability sync across platforms; surface discrepancies to the team proactively

DTC Store Operations (Shopify)

•    Upload and maintain product listings including descriptions, images, pricing, tags, and SEO metadata

•    Organize and optimize collections, categories, and merchandising on Roman.com

•    Assist with promotional setup, seasonal content updates, and homepage/collection page changes

•    Monitor site performance and flag technical issues; coordinate with developers or platform support as needed

Social Commerce

•    Support the launch and ongoing management of TikTok Shop, Instagram Shopping, and Facebook Shop storefronts

•    Maintain product catalog sync and handle compliance requirements specific to social commerce platforms

•    Assist with content coordination for shoppable posts and campaign integrations

Order Management & Customer Experience

•    Monitor and manage incoming orders across Roman.com and fulfillment platforms; resolve delays, returns, and replacements

•    Serve as first-line contact for customer inquiries via email and chat — responding promptly and professionally on products, orders, shipping, and returns

•    Escalate issues appropriately and maintain documentation on recurring fulfillment problems

Reporting & Marketing Support

•    Pull and analyze sales and performance reports across platforms; identify trends, flag anomalies, and share insights with the team

•    Assist with Google Ads campaign setup and management (search and shopping)

•    Support email marketing execution within platforms such as Klaviyo, Mailchimp, or Constant Contact

•    Assist with paid and organic content integrations across platforms during peak seasons (Q4 holiday is our Super Bowl)

What We're Looking For

Required

•    1–3 years of hands-on experience in ecommerce — in a coordinator, specialist, or operations role (not just coursework or academic projects)

•    Direct experience working inside at least one of: Amazon Seller Central, Walmart Marketplace Seller Center, a B2B EDI/portal system, or a social commerce platform (TikTok Shop, Meta Commerce Manager)

•    Working knowledge of Shopify — product uploads, collections, metafields, discount/promotion setup

•    Proficiency with product content tools: Canva, Photoshop, or similar for basic image editing and resizing

•    Strong attention to detail — catalog work is unforgiving; accuracy matters

•    Organized, self-directed, and comfortable managing multiple tasks and deadlines simultaneously

•    Clear written communicator — for both external customer-facing responses and internal team updates

Preferred (Nice to Have)

•    Experience with feed management or catalog syndication tools (e.g., Feedonomics, ChannelAdvisor, Salsify, or similar)

•    Familiarity with Google Ads — specifically Shopping campaigns and Performance Max

•    Experience with Klaviyo or comparable email/SMS marketing platforms

•    Exposure to SEO fundamentals as applied to product listings and PDPs

•    Background in giftware, seasonal retail, collectibles, or CPG strongly preferred — understanding our customer matters

•    Bachelor's degree in Business, Marketing, or related field

Why Roman

•    You'll work across more platforms and channel types than most ecommerce roles at companies this size — Amazon, Walmart, Shopify DTC, B2B portals, and social commerce all in one seat

•    Real ownership and visibility from day one — this isn't a support role buried in a large team

•    A category with genuine staying power: faith-based collectibles and giftware have loyal, passionate customer bases

•    Q4 is big — and we invest in it. You'll gain hands-on experience managing holiday ecommerce at meaningful scale

•    Competitive salary ($55k - $60k) commensurate with actual experience; full benefits package