What are the responsibilities and job description for the Ecommerce Coordinator position at AFAM Concept, Inc.?
Company Description AFAM Concept, Inc. is a global manufacturer of hair and skin care products for people of all ages around the world. The company offers a family of beauty brands designed to provide practical, everyday solutions for personal care needs. AFAM Concept promotes a diverse and passionate organization focused on quality and excellence. The company’s culture is grounded in the belief that loving the work you do leads to delivering your best to consumers. Team members are encouraged to bring creativity, commitment, and care to a growing beauty and personal care business.
The Ecommerce Coordinator is a full-time, on-site role based in Chicago, IL.
Key Responsibilities
● Manage and maintain the e-commerce website, ensuring it remains up-to-date, fully functional, and user-friendly.
● Process and monitor online orders from submission through fulfillment, ensuring timely delivery.
● Provide exceptional customer service by responding to inquiries, resolving issues, and maintaining strong client relationships.
● Maintain and update product listings, including descriptions, pricing, and inventory levels.
● Ensure accuracy and consistency in pricing structures, promotions, and discounts.
● Coordinate logistics for order fulfillment, including communication with warehouses, carriers, and internal teams.
● Identify and resolve customer issues promptly and professionally.
● Monitor website performance and recommend improvements to enhance efficiency and user experience.
● Analyze customer behavior, site feedback, and performance trends to identify opportunities for usability, product discoverability, and search engine optimization improvements.
● Partner with marketing and sales teams to support campaigns, promotions, merchandising strategies, and pricing initiatives across digital channels.
● Serve as a primary internal support resource for e-commerce platform questions, troubleshooting, and user support needs.
● Perform other duties as assigned.
Education & Experience
● Bachelor’s degree in Marketing, Business, IT, or a related field required (or equivalent experience).
● 3 years of experience managing e-commerce platforms in a B2B and/or B2C environment.
● Proven experience with Shopify, preferably Shopify Wholesale or B2B platforms.
● Strong understanding of e-commerce operations and order management workflows.
● Excellent communication and customer service skills.
● High attention to detail with strong organizational abilities.
● Ability to multitask and manage priorities in a fast-paced environment.
● Understanding of e-commerce compliance regulations and security best practices.
● Experience coordinating logistics or working with fulfillment teams is a plus.
● Experience with web analytics tools (e.g., Google Analytics) and knowledge of SEO/SEM best practices.
What We’re Looking For
● A candidate who thrives in both independent and team-oriented environments.
● Someone passionate about delivering a high-quality customer experience.
● Strong analytical skills with the ability to interpret data and translate findings into actionable improvements.
● Excellent problem-solving ability, including diagnosing and resolving technical issues efficiently.
● Strong communication and collaboration skills across internal teams and external partners.
● Tech-savvy with a commitment to staying current on e-commerce tools, trends, and best practices.
● Exceptional organizational skills with the ability to manage multiple priorities, projects, and deadlines.