What are the responsibilities and job description for the Family Services Advisor position at ROMAN CATHOLIC DIOCESE OF RICHMOND?
The Catholic Diocese of Richmond is seeking a highly qualified Family Service Advisor to serve at St. Andrews Cemetery in Roanoke, VA.
This position is part of the Office of Cemeteries and is responsible for guiding families through both pre-need and at-need cemetery planning using a compassionate, “Family First” approach.
Essential Functions:
- The FSA (Family Service Advisor) provides advanced planning with families.
- Help families plan in an at need basis and using a “Family First” approach
- Tracks all leads and keeps current with scheduling of activities and communications.
- Meets with a minimum of 20 pre-need appointments per month, around 2 per day.
- Follows OCFSS (Office of Cemetery and Funeral Services) Advanced Planning processes and presents “Complete Packages” to families.
- Follows OCFS referral processes and arranges a minimum of 5 referrals per month.
- Attends and participates in community networking and outreach events.
- Follows OCFS At-Need processes and presentations with families.
- Properly introduces the subject of advanced planning with all At-Need families during arrangement process.
- Attends committal ceremony and assists when needed.
- Sets and attends memorial design process and serves as the key point of contact with families.
- Follows-up with families and extended family or friends for the purpose of advanced planning.
- Currently Responsible for 3 Cemeteries in Western Virginia
Administrative and Revenue Expectations
- Assures compliance with legal and safety requirements, OCFS policies and OCFS directives.
- Follows all OCFS at-need and pre-need processes and procedures.
- Follows and properly completes in a timely manner, all associated contracts, documents and payment processing.
- Accurately updates all supporting at-need and pre-need support processes (maps, burial calendars, etc.)
- Maintains a minimum of 1:5:1 pre-need to at-need ratio.