What are the responsibilities and job description for the Coordinator position at ROMAN CATHOLIC DIOCESE OF RICHMOND?
The Williamsburg House of Mercy is seeking a Client Resource Coordinator.
The Client Resource Coordinator serves as the primary client-facing representative for WHOM, managing the client reception area and acting as the gateway to services. This role is responsible for compassionate intake, comprehensive resource navigation, and essential client-related administrative support, ensuring clients are treated with dignity and connected efficiently to internal programs and external community referrals.
Key Responsibilities
1. Client-Facing Support & Resource Navigation
- Serve as the first point of contact for all clients seeking services at WHOM, managing the client reception area and ensuring a professional, welcoming atmosphere.
- Cover the front desk during peak client hours, allowing the Volunteer Receptionist to focus solely on visitors, donors, and community partners.
- Conduct initial intake interviews to assess client needs and determine eligibility for WHOM's programs (e.g., food, shelter services).
- Manage USDA signups and documentation for eligible clients accessing food programs.
- Coordinate and manage the logistics for homebound deliveries of food assistance, ensuring accurate client lists and delivery schedules.
- Provide comprehensive resource linkage, connecting clients to available internal WHOM programs and maintaining up-to-date knowledge of external community support agencies and referral pathways (e.g., housing, employment, mental health).
- Serve as back-up support for the Harbor Day Shelter manager, assisting with client supervision, conflict de-escalation, and enforcement of day shelter policies as needed.
2. Administrative Duties & Data Management
- Handle basic administrative duties pertaining to client files, including scheduling client appointments, organizing client intake forms, and maintaining inventory of resource handouts.
- Maintain organized and confidential client files, ensuring accurate and timely entry of all intake data, assessment results, and service utilization records.
- Ensure all client interactions and data collection align with organizational policies on confidentiality, compliance, and ethical standards.
3. Organizational Collaboration
- Work in close partnership with the Harbor Day Shelter Manager to coordinate seamless service delivery and client transitions.
- Liaise with the Office Manager and other program staff to ensure resource materials are current and readily available.