What are the responsibilities and job description for the IT ASSISTANT / HELP DESK TECH position at ROMAC BUILDING SUPPLY?
Leesburg, FL
Job Type
Full-Time
About the Role
This is an entry level position for a help desk technician.
Responsibilities
The primary function will be to answer emails and phone calls from employees that have technical issues with software and hardware. The candidate will then attempt to solve the issue or triage to another member of the IT team. An excellent understanding of web-based productivity like Gmail, Google Sheets, etc. is necessary.
The other main responsibility will be troubleshooting employee ERP system issues (training provided), which will entail helping employees with sales/order functions. Other duties will be distributing toner and consumables, greeting guests as they enter the building and light networking within office areas. Excellent oral and written communication skills are required.
Qualifications
Ability to work from a help desk and answer incoming phones
Excellent oral and written communication skills
Excellent understanding of web-based email and productivity (like Google Workspaces)
Basic understanding of the parts of a computer
Basic understanding of how computer networking works
Familiarity with Windows operating systems
Ability to easily learn new software
ChromeOS and MacOS experience a plus
BisTrack experience a plus
Computer: 1 year (Required)
IT: 1 year (Required)
Google Workspace: 1 year (Required)
About Our Company
With over 500 employees RoMac Building Supply is one of Florida's premier residential and commercial building material suppliers. A family owned company; we have been in business since 1945.
RoMac Building Supply is an Equal Opportunity Employer
Great Benefits
We offer paid vacation days, 401(k) retirement plans with company match, paid personal days, paid holidays, medical, dental, and vision insurance, paid life insurance, and voluntary life insurance. We also offer both paid short and long-term disability.