What are the responsibilities and job description for the Service Desk Technician position at ROM Technologies, Inc.?
Responsibilities
- Provide continuous support and administration of the Microsoft Office 365 environment.
- Assist with the administration of Identity and Access Management (Okta).
- Support day-to-day IT operations, including monitoring and resolving incidents, problems, user requests, and break/fix issues.
- Perform IT hardware setup and configuration for new employees.
- Assist with lifecycle management of IT assets, including PCs and peripheral equipment.
- Serve as an additional point of contact for both onsite and remote employees through helpdesk and service desk support.
- Support the enterprise ITSM platform, including asset management, onboarding and offboarding of IT equipment, CMDB maintenance, IT process management, and deskside support.
- Actively develop, document, and maintain an IT knowledge base.
- Perform additional duties as assigned.
- Monday – Friday:
- 6:45 AM – 3:45 PM
- 11:00 AM – 8:00 PM