Orthopedic Rehab Specialist

The primary responsibility of this role is for a Licensed Physical Therapist to remotely monitor patients, via audio/visual technology, while the patient is using the PortableConnect and other related devices.  This role is key to ensuring patients have a safe and positive experience while fully complying with their prescribed treatment plan, in order to achieve optimal health outcomes.  This is in a 24/7 environment. 

Other duties are as follows: 

• Licensure Compliance: Maintain active licensure requirements in all applicable states, or commit to pursue licensure in all applicable states.   

• Clinical Support: Use clinical expertise to respond to patient inquiries and concerns in a reassuring and empathetic manner as it relates to their ongoing progress with their prescribed treatment plan. 

• Clinical Oversight:  Supervise and approve Patient Monitoring Assistants’ work. 

• Proactive mitigation: Monitor, anticipate and mitigate potential disruptions to patient monitoring workflows to ensure they are fast and accurate. 

• Data Tracking and Reporting: Maintain accurate records of patient interactions and progress in compliance with company policies. 

• Patient Education and Support: Educate patients on the benefits and importance of the prescribed medical device, and provide motivational counseling that generates excitement and commitment to its consistent use. 

• Interdepartmental Coordination:  Establish, monitor, and maintain key performance metrics that would be in alignment with other departments’ metrics, and participate in recurring meetings with those departments to ensure operational success at a patient level. 

• 1  years prior experience in providing direct care to patients (required). 

• Doctor of Physical Therapy (DPT) [required] 

• Licensed by passing the National Physical Therapy Examination (NPTE) 

• 1  years prior telehealth experience (preferred). 

• Experience with Medicare population (preferred). 

• Previous leadership experience (preferred). 

• Excellent communication and interpersonal skills to build and maintain customer relationships. 

• Proficient in using telemetry monitoring equipment and related software. 

• Knowledgeable about HIPAA regulations and maintaining patient confidentiality. 

• Knowledgeable about DME products and their applications. 

• Familiar with healthcare regulations and industry trends. 

• General understanding of insurance claims and reimbursement processes. 

• Has a solution-selling mindset and approach. 

• Ability to adapt to changes in regulations and/or company policies. 

• A commitment to providing exceptional customer service and ensuring customer success. 

• Empathetic and patient when dealing with others. 

• Ability to work collaboratively with cross-functional teams. 

• Strong problem-solving and analytical abilities to address customer concerns effectively. 

• Excellent organizational abilities and attention to detail. 

• Ability to work effectively in a fast-paced, team-oriented environment. 

• Experienced using customer relationship management (CRM) software and other relevant tools. 

• Proficiency in healthcare information systems and technology. 

• Proficiency with using Electronic Health Records (EHRs). 

• Proficiency with using MS Office applications.