Dental Patient Services Coordinator

Position Summary

Under general supervision, the Patient Services Coordinator serves as the first point of contact between Rolling Hills Clinic and patients/public. This role is responsible for handling front office reception and administration duties, including responding to inquiries via phone, fax, and in person, greeting patients, scheduling appointments, taking/posting payments, verifying insurance, providing documentation, and registering patients.

Essential Duties/Responsibilities

• Welcome and greet patients/visitors to the clinic.
• Answer questions about Rolling Hills Clinic and provide needed information.
• Promptly check in patients for appointments.
• Verify patient demographics; offer patient portal information.
• Communicate clinic policies and procedures to patients in person and by phone.
• De-escalate patient grievances and refer to supervisor/director as necessary.
• Schedule appointments during check-out as appropriate.
• Accurately identify patients requiring urgent care and alert triage personnel.
• Register patients in EMR, provide/scan clinical forms, verify patient identity.
• Understand and comply with HIPAA, HITECH, and OSHA requirements.
• Knowledgeable of medical/dental insurances and eligibility.
• Receive and assign patient payments to correct accounts.
• Reconcile end-of-day cash, patient payments, charges, and deposits.
• Develop and maintain doctor/hygienist schedules to meet practice goals.
• Manage unscheduled and treatment pending lists for patient follow-up and scheduling goals.
• Inform waiting room of scheduling delays.
• Handle appointment confirmations, scheduling recalls, new/treatment/surgery appointments.
• Attend trainings and organizational meetings for updates.
• Maintain provider specialty schedules.
• Sort, distribute, and scan mail.
• Operate and troubleshoot office equipment; escalate urgent issues to supervisor.
• Open and close the clinic; post closure due to staff meetings/holidays.
• Safely perform duties and follow necessary protective protocols.
• Observe ergonomic safety standards.
• Ensure safety and health for self and others in all operations.
• Take corrective action for health/safety matters raised.
• Perform other duties as assigned.

Qualifications

Required Education & Experience

• Must be at least 18 years of age.
• High School diploma or equivalent.
• One (1) year certificate from college or technical school OR 3-6 months related experience/training OR combination of education and experience.

Preferred Education & Experience

• Bilingual

Licenses/Certificates

• Valid CPR Certification
• Valid California Driver’s License

Pre-Employment Requirements

• Pre-employment drug testing.
• Department of Justice fingerprint clearance through Federal, State, and Child Abuse Index.

Working Environment & Physical Demands

Working Environment: Work is performed in a health clinic setting. The noise level in the work environment is usually low to moderate. Will work with blood-borne pathogens and will require OSHA training. This job routinely uses standard office equipment such as computers, telephones, photocopiers, and fax machines. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop. The employee must occasionally lift and/or move up to 50 pounds. Position may require exertion up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception and ability to adjust focus.

Other Requirements of Employment

Background Check Requirements:

Pre-employment Drug Testing and a Department of Justice Fingerprinting clearance through Federal, State and Child Abuse Index is a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at Rolling Hills Clinic.

Vaccination Requirements:

Provide vaccination records to show proof of immunity for TB, Measles, Mumps, Rubella, Varicella, TDAP & Hep B. If the records are more than 10 years old, titers are required to confirm immunity.

"Native Preference in hiring is given to qualified enrolled members of Paskenta Band of Nomlaki Indians and Native Americans in accordance with the Band’s Preference Policy (Chapter 1-715 of the Paskenta Band of Nomlaki Indians Tribal Policies). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage.”

Employment with Rolling Hills Clinic is voluntarily entered into. All RHC personnel are employed on an at-will basis. At-will employment may be terminated with or without cause, and with or without notice at any time by the employee or by RHC. No manager, supervisor, or employee of the organization has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. The job description does not constitute an employment agreement between Rolling Hills Clinic and employee and is subject to change by the Paskenta Band of Nomlaki Indians.