SUMMARY

The role of the Sales and Events Coordinator is to support our sales team in achieving their targets and driving revenue growth. This role will involve various administrative and operational tasks that facilitate smooth sales processes and enhance client relationships. The ideal candidate will possess excellent organizational skills, strong communication abilities, and a proactive attitude.

Key responsibilities include managing sales documentation, assisting in the preparation of sales reports, coordinating meetings and appointments, maintaining customer databases, listening to and analyzing customer and staff needs, and providing exceptional support to the sales team. The Sales and Events Coordinator will also play a pivotal role in tracking sales performance metrics and contributing to the overall strategic planning of our sales initiatives.

ESSENTIAL DUTES AND RESPONSIBILTIES 

• Support sales efforts for Rolling Hills Casino and Resort to include but not limited to: Event Center, Hotel Room Blocks, Banquets, Golf Course, Equestrian Center, Clear Creek Sports Club, and Obsidian Spirits Amphitheater.
• Consistently representing the organization with the highest level of integrity and professionalism, a service-focused approach with a caring and sincere attitude.
• Ensure organized filing of important documents and communicating relevant information.
• Handle the processing and updating of all BEOs, Calendar, and Reach with accuracy and timeliness.
• Schedule appointments for sales representatives.
• Respond to comments and requests from customers and give after-sales support. 
• Store and sort financial and non-financial data in electronic form and present reports.
• Inform clients of unforeseen delays or problems.
• Attend necessary and scheduled meetings/events as per business needs.
• Answer phone calls and emails pertaining to sales questions or concerns.
• Communicate daily with the operations team to ensure accurate and complete execution of all events.
• Maintain an inventory of sales materials and supplies, such as brochures, promotional items and product samples, and ensure that all sales representatives have an adequate inventory of these materials on-hand.
• Assist in the preparation and organizing of promotional material or events.
• Ensure adherence with policies, procedures, and laws.
• Create, update, and edit banquet event orders (BEO) ensuring accuracy and present the check to the customer for signature to ensure payment.
• Process payments according to the policies and procedures of the company to ensure accuracy of accounts.
• Calculate and prepare the daily gratuities and payroll ensuring accurate, prompt reporting to the accounting department.
• Create customer profiles and maintain an effective trace system, including trace dates and references to best meet client needs, resulting in superior account service and increased revenue.

Requirements

• Minimum 21 years of age
• Completion of Orientation and safety trainings
• Additional trainings as assigned
• Non-slip shoes

SUPERVISORY RESPONSIBILITIES

None

EDUCATION and/or EXPERIENCE

Bachelor’s degree or equivalent from four-year college or university and two years of supervisory experience and prior hotel or hospitality experience or a combination of education and experience. 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and public.  Strong interpersonal and communication skills. Excellent organizational and analytical skills. Strong written and verbal communication skills. Bilingual English/Spanish preferred. Must be fluent with the ability to read, write, and speak English and Spanish. 

MATHEMATICAL SKILLS

 Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Excellent customer services ability.  

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming license issued by the Paskenta Tribal Gaming Commission. RBS certification as trained at Rolling Hills Casino. Must obtain Title 31 certification as trained by Rolling Hills Casino. Valid state issued Driver’s license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and to talk or hear.  The employee frequently is required to stand and walk.  The employee must occasionally lift and/or move up to 55 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to tobacco smoke.  The noise level in the work environment is usually moderate.

Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Salary : $17 - $21