IT Generalist

Summary

This is a mid to senior level position with primary responsibility for the design, implementation, support and performance monitoring of switches, routers and firewalls. Additional responsibilities are management of user accounts, security groups, upgrades and level II Helpdesk support. The ideal candidate must possess strong analytical and strategic thinking, as well as planning/organizing and problem solving skills; a high degree of technical expertise, sound professional and technical judgment, and a commitment to exceptional customer service and teamwork.  The candidate will be responsible for assisting with managing physical and virtual servers; SAN/NAS file storage, backup and disaster recovery, LAN/WAN infrastructure, SQL databases and collaborate closely with vendors and department personnel during implementation projects. The candidate will also be responsible for capacity and utilization monitoring and tuning plus implementing best practices in a mission critical environment.

Professional Responsibilities Include:

• Providing 24x7 Level II desktop/network/server support both on-site and remote via VPN access. 
• Network administration (including backup, security management, user account management, e-mail systems, internet access, office systems and application support). 
• Monitor networks ensuring security and integrity. 
• Administer servers, desktop computers, printers, routers, switches, firewalls, software deployment, security updates and patches.
• Monitor system and network (LAN/WAN) activities; tuning system parameters and configurations to optimize performance; monitoring disk space and database performance.
• Defining and managing network / system standard operation procedures.
• Assist in the administration of server operating systems, user files and database backup plans.
• Act as a mentor to support personnel. Remain informed of job-related issues through networking, training programs, seminars and trade publications. 
• May work long hours. Maintain a flexible work schedule.
• Other duties as assigned.

Qualifications:

• Strong knowledge of all Windows desktop and server operating system versions
• Understanding of Exchange Server management
• Previous experience with Active Directory Services and Organizational Units is required 
• In-depth knowledge of data storage platforms including, RAID, SAN and NAS technologies
• Previous experience with system backup software is required 
• Previous experience of firewall configuration management is required
• Previous experience in network equipment management (Routers / Switches / Access Points) is required
• Certification from major vendor or independent body in networking technologies (MCSE, CCNA, etc.) highly preferred 
• In-depth understanding, and hands-on experience of LAN and WAN topologies and network protocols (BGP, TCP/IP, OSPF, LDAP, SNMP, VPN, IPSec, etc) 
• Previous use of MSP Network Monitoring Tools / Helpdesk Systems is required

Requirements: 

• Minimum 21 years of age. 
• Valid California Driver’s License.

Education and/or Experience

Requires an Associate’s degree with emphasis in a computer related field or the equivalent in experience, skill and knowledge.  Higher education is desirable. Minimum of three to five years’ experience in managing, administrating multi-server and network operations in a business environment. Requires demonstrated in-depth understanding, and hands-on experience of LAN and WAN topologies, routers, switches, load balancers, firewalls, and network protocols (BGP, TCP/IP, OSPF, LDAP, SNMP, VPN, IPSec, etc). Certification from a major vendor or independent body in networking technologies (MCSE, CCNA, etc.) greatly preferred. 

Language Skills

Must have excellent written and verbal communication skills as well as people skills, both in user support and project coordination. Follow the proper protocol to escalate issues to upper management. Require strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment, follow written policies and procedures, and maintain superior customer service at all times with all users.

Reasoning Ability

Must exercise a reasonable amount of independent judgment under a minimum of supervision
Certificates, Licenses, Registrations Gaming license issued by the Paskenta Gaming Commission. Valid California Driver’s License. Must obtain Title 31 certification as trained by Rolling Hills Casino.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, wet, cold, hot, and/or humid conditions, fumes or tobacco smoke, toxic or caustic chemicals, extreme cold, extreme heat, and risk of radiation. The noise level in the work environment is usually moderate

Salary : $59,100 - $76,800