Summary

As a Room Manager, you will be responsible for overseeing the daily operations of one of our vibrant and energetic restaurant environments. Your primary focus will be on delivering exceptional guest experiences, maintaining high food quality, and ensuring the team operates efficiently and effectively. You will lead, train, and motivate staff while managing inventory, budgeting while ensuring compliance with health and safety standards. The Room Manager must have a passion for hospitality, strong leadership skills, and a deep appreciation for the food and beverage industry.

Essential Duties and Responsibilities include the following: 

• Hire, train, and supervise front-of-house team members.
• Resolve customer complaints and issues promptly.
• Monitor dining experience to maintain service standards. 
• Collaborate with Chefs to develop and update the menu, focusing on quality and seasonal items. 
• Organize and manage special events, parties, and private dining room. 
• Liaise with customers to ensure their event requirements are met. 
• Oversee daily operations, ensuring that all aspects of the restaurant run smoothly. 
• Ensure that inventory is properly managed, including ordering and receiving supplies. 
• Conduct regular performance reviews. Provide feedback and coaching to improve team member performance. 
• Mentors team to assure restaurant’s policies and procedures are being followed.
• Monitors purchases of supplies and equipment.
• Establishes procurement procedures and standards.
• Assists marketing with promotions for the outlet.  
• Reviews financial transactions, and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.
• Monitors training program using certified trainers
• Must have knowledge of inventory control systems and general accounting standards.
• Familiar with computer-based POS systems in a DOS or Windows based environment.

• Responsible for verifying that all FOH staff has their Certified Food Handler’s Certificate.
• Train staff on safety and emergency procedures. 
• Other duties as assigned

Requirements

• Minimum 21 years of age
• Completion of Orientation and safety trainings
• Additional trainings as assigned
• Black nonslip shoes 

Supervisory Responsibilities 

Is responsible for the overall direction, coordination, and evaluation of this department.  Carries out supervisory responsibilities in accordance with Rolling Casino’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, regarding and disciplining employees, addressing complaints, performance evaluations and resolving issues.

Education and/or Experience 

Bachelor's degree (B.A.) from four-year college or university and/or five years related experience and/or training, or equivalent combination of education and experience. Experience working in a casino environment preferred.  

Language Skills 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations 

Gaming license issued by the Paskenta Gaming Commission.  RBS certification as trained at Rolling Hills Casino.  Food handler's permit from a relevant government agency.  Must obtain Title 31 certification as trained by Rolling Hills Casino. Valid state issued Driver’s license.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for extended periods, typically up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell.  The employee frequently is required to talk or hear.  The employee is occasionally required to walk.  The employee must frequently lift and/or move up to 55 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or tobacco smoke, toxic or caustic chemicals, extreme cold, extreme heat, and risk of radiation.  The noise level in the work environment is usually moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed

Salary : $67,900 - $88,300