Housekeeping & Laundry Supervisor Full Time

We are a premier Continuing Care Retirement Community (CCRC) offering an elevated lifestyle defined by exceptional hospitality, refined dining, and personalized service. Our residents expect—and deserve—restaurant-quality experiences delivered with warmth, professionalism, and meticulous attention to detail.

Roland Park Place (RPP) is the only full-service, accredited, nonprofit continuing care retirement community in Baltimore City and a recognized leader in aging services for older adults and their families. We offer the best of both worlds: unparalleled access to city living paired with the comfort and convenience of a serene, suburban-style campus. Set within a beautifully landscaped, park-like environment, our community features breathtaking views of the Baltimore skyline.

Discover why Roland Park Place is ranked the #1 CCRC in Maryland, #5 in the nation, and proudly certified as a Great Place to Work.

What you will be doing:  

• The Housekeeping & Laundry Supervisor supports the daily operations of the Housekeeping and Laundry Departments, ensuring an exceptional standard of cleanliness, safety, and service throughout the community. 
• Leads front-line staff, conducts inspections, provides training, coordinates daily work assignments, and ensures timely completion of resident and department needs. 
• Upholds luxury hospitality principles and contributes to a warm, welcoming, and safe environment for residents, guests, and team members.
• Ability to work with courtesy and professionalism in resident homes.
• Participate in safety audits and assist with regulatory readiness activities. 
• Perform regular inspections of completed work and conduct follow-up training where needed. Maintain accurate daily logs, inspections, and assignment documentation.
• Coach team members through real-time feedback, training, and service modeling. 
• Follows all safety protocols, infection-control procedures, and emergency preparedness guidelines. 
• Provide day-to-day supervision and guidance to housekeeping and laundry associates. 

What we are looking for:

• Ability to uphold our core values, follow policies and procedures.   
• Must be able to take initiative to always find a way to say yes to both our residents and staff.   
• Able to work a flexible schedule, have reliable transportation, and be on time for scheduled shifts.  
• Most importantly, have a positive attitude and be able to smile at all times (even under a mask).  
• Ability to lead and inspire.  
• HS Diploma/GED preferred.  
• 1-2 years previous housekeeping, laundry, or environmental services supervisor experience preferred. 
• Strong communication, leadership, and organizational skills.
• Familiarity with cleaning techniques, laundry operations, equipment, and safety protocols.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency with work order or facility management systems is a plus.  

What we offer:

Our full-time associates are offered competitive wages and a best-in-class benefits package, which includes: 

• medical/dental/vision insurance (single or family coverage, effective 1st of the month following 60-days of employment), 
• company-paid life insurance/short-term disability/long-term disability, 
• legal plan, 
• identity theft protection, 
• pet insurance, 
• group critical illness insurance, 
• hospital indemnity insurance 
• paid sick/vacation/9 paid holidays(including your birthday),  
• 403(b) retirement with 4% company match, 
• free meals, 
• free area attraction tickets, 
• tuition reimbursement, 
• employee hardship fund, 
• employee assistance program, 
• free on-site parking, 
• discounted MTA passes, 
• free education/training classes,
• Now offering PayActiv (daily pay option)