What are the responsibilities and job description for the Hospitality Associate / Front Desk - Full Time M-F 2:30 P - 11P position at ROLAND PARK PLACE?
Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families. RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living — all in a beautiful, landscaped, park-like setting with breathtaking city skyline views. Come see why Roland Park Place is the #1 CCRC in Maryland, #5 in the nation, and certified as a Great Place to Work!
What you will be doing:
- Performs daily building inspections and tours
- Welcomes residents and visitors, and helps them to and from their vehicles
- Monitor all life safety devices for Independent and RC residents
- Fill out daily shift and incident reports. Send daily to designated people
- Assists residents with packages when they enter the community
- Delivers packages to the residents' apartments daily
- Responsible for logging and delivering of resident packages
- Sort and distribute inter-office mail
- Assist residents by occasionally moving their vehicles to their assigned location
- Provides requested assistance to residents in a courteous and helpful manner
- Responds to Emergency Calls from residents and staff and direct to appropriate responders
- Manages guest apartment reservations
- Other duties as assigned
What we are looking for:
- Ability to uphold our core values and follow policies and procedures.
- Previous experience in hospitality, customer service, senior living, or healthcare settings preferred.
- Strong interpersonal and communication skills.
- Basic computer skills (typing, email, scheduling systems, resident management software, administrative tasks).
- Must be able to take initiative to always find a way to say yes to both our residents and staff.
- Able to handle difficult or emotional situations, shows respect and sensitivity for cultural differences, and adheres to residents’ bill of rights.
- Able to work assigned schedules, have reliable transportation, and be on time for scheduled shifts.
- Most importantly, have a positive attitude and be able to smile at all times.
- Ability to stay calm during an emergency.
- Empathy & respect for older adults.
- HS Diploma/GED required; hospitality-related training preferred.
- Ability to stand, walk, and move throughout the community for extended periods.
- Ability to lift and carry 30 pounds as needed.
- Ability to respond quickly in emergency situations
What we offer:
Our Full-Time associates are offered competitive wages and a best-in-class benefits package which includes:
- Medical/dental/vision insurance effective 1st of the month following hire date
- Company-paid life insurance/short-term disability/long-term disability
- Legal plan
- Identity Theft protection
- Pet insurance
- Group Critical Illness Insurance
- Hospital Indemnity Insurance
- 12 Paid Sick days
- 2 weeks (80 hours) paid Vacation days
- 9 paid Holidays (including your birthday!)
- 403(b) retirement with a 4% company match after 90 days of employment
- Free meals
- Free area attraction tickets
- Tuition reimbursement
- Employee Hardship Fund
- Employee assistant program
- Free on-site parking
- Discounted MTA passes
- Free education/training classes
- PayActiv (daily pay)
- Hospitality On Call Pay
We have a culture of development and offer further career opportunities and advancement for our associates.
Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #5 in the Nation, and Certified as a Great Place to Work.
Monday - Friday 2:30 PM - 11:00 PM
40 hours per week. 80 hours bi-weekly
Salary : $18 - $20