What are the responsibilities and job description for the Guest Experience Associate (Front Desk & Hospitality – Full Time) position at Gibsons Inn at Gate One?
About Us:
Gibson’s Inn is a boutique, guest-focused property located in downtown Annapolis, known for personalized service, attention to detail, and creating memorable guest experiences. We take pride in offering a warm, welcoming environment for both our guests and our team.
Job Description:
We’re looking for an enthusiastic, detail-oriented individual to join our growing team! This is a full-time, cross-trained role that combines front desk responsibilities with hands-on hospitality support to create an exceptional guest experience from arrival to departure.
This position is ideal for someone who enjoys variety in their day, takes initiative, and thrives in a guest-focused environment.
Key Responsibilities:
Front Desk & Guest Services:
- Welcome guests upon arrival and manage check-in/check-out processes
- Handle phone and online reservations
- Provide information about rooms, rates, amenities, and local recommendations
- Respond to guest inquiries and resolve concerns in a professional and timely manner
- Maintain accurate records of bookings and payments
- Coordinate with housekeeping to ensure rooms are guest-ready and meet standards
- Assist with group bookings and special requests
- Upsell additional services and enhance the guest experience when appropriate
Hospitality & Property Support:
- Review daily arrivals and ensure VIP or special requests are prepared
- Be present in the lobby or reception area to assist guests and visitors
- Escort guests to rooms and assist with luggage as needed
- Inspect guest rooms and common areas for cleanliness and presentation
- Ensure company standards for housekeeping, décor, and guest services are consistently met
- Stock common area beverage fridges
- Assist with light upkeep of outdoor and garden spaces
- Maintain cleanliness of shared indoor and outdoor spaces
- Assist with periodic checks of nearby properties
What We’re Looking For:
- Friendly, professional, and guest-focused attitude
- Strong attention to detail and organizational skills
- Ability to multitask and adapt in a fast-paced environment
- Proactive mindset with the ability to anticipate guest needs
- Comfortable working both at a desk and in a hands-on, active role
- Ability to work independently and as part of a team
- Comfortable using reservation systems and basic computer programs
- Ability to make thoughtful, on-the-spot decisions to support guest satisfaction
- Reliable, punctual, and dependable
- Prior hospitality experience is a plus, but not required
- Weekend availability required
Physical Requirements:
- Must be comfortable being on your feet for extended periods.
- Ability to lift and assist with guest luggage as needed.
- Lift boxes 15lbs
Compensation & Benefits:
- $22 per hour
- Tips (based on guest interactions and service)
- Employee discount
- Employee parking available
Pay: $22.00 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
Experience:
- Hospitality: 1 year (Preferred)
Language:
- Spanish (Preferred)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Annapolis, MD 21401 (Required)
Work Location: In person
Salary : $22