Manager, Technical Operations

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

The Technical Operations (TOPS) group is a team of Solutions Engineering professionals that provides operational support for Advertising Operations and Product initiatives across Roku’s advertising platform, spanning The Roku Channel, Roku advertising partner integrations, native and interactive formats, and measurement and data asset programs.

We are seeking a Manager, Technical Operations (Advertising) to lead a Solutions Engineering team focused on supporting data, measurement, and custom native and interactive ad executions across Roku’s advertising platform. You will lead the team’s cross-functional partnership with Product to operationalize new measurement, data, and custom native/interactive advertising features—owning end-to-end readiness (requirements, workflows, tooling, QA, SLAs, rollout) and establishing scalable processes to deliver coordinated, high-quality launches. You will own and evolve escalation paths and drive clear, auditable resolution from intake through fix verification. You will work directly with the functional leads for Engineering and Product Management to align on priorities and resourcing. 

For New York Only – The estimated annual salary for this position is between $141,000 - $170,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

• Lead Technical Operations support for measurement and Roku Clean Room use cases end-to-end, including clear intake criteria, triage, and post-resolution documentation for measurement and data collaboration escalations
• Partner with cross-functional teams to define User Acceptance Testing (UAT) and General Availability (GA) criteria for Roku’s proprietary native and interactive formats
• Manage escalation paths for Roku’s internal measurement products, ensuring issues (e.g., report generation failures, campaign visibility issues, impression discrepancies) are triaged and resolved in coordination with Product and Engineering staff
• Maintain close alignment with Roku Clean Room and measurement functional leads on prioritization, staffing, and updates; share status and risks across stakeholders regularly
• Publish clear operational guides and training (Jira templates, certification checklists, Roku Clean Room workflows, troubleshooting FAQs) to increase self-service and reduce inbound escalations over time
• Contribute roadmap input to Product Management leaders, translating operational pain points into feature requests that reduce manual work and improve reliability
   

• 3 years of experience leading Technical Operations and/or Solutions Engineering teams
• Practical knowledge of clean room platforms and how they enable planning, activation, and measurement use cases in the advertising ecosystem
• Experience with vendor certification and governance for measurement partners (approval matrices, pixel validation, exposure feeds, documentation updates, and change control)
• Proficiency in SQL and BI/dashboard tools to validate hypotheses and monitor system health; comfortable operationalizing queries and views that accelerate measurement troubleshooting, and prevention
• Experience collaborating with Engineering and Product to define requirements for proprietary features and beta programs, including GA criteria that reduce operational overhead
• Excellent written and verbal communication skills; a builder’s mindset for documentation, training, and playbooks that scale repeatable, high-quality execution across teams

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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