What are the responsibilities and job description for the Senior Manager, Technical Operations position at DDN?
We are seeking a Senior Manager, Technical Operations to partner closely with the Sales Engineering organization and help scale operational excellence across technical pre-sales.
This role is responsible for driving operational rigor, process improvement, technical program coordination, systems alignment, reporting, and cross-functional execution for the Sales Engineering organization. The ideal candidate understands how enterprise infrastructure technical sales organizations operate and can bridge technical teams with business operations, sales, product, services, and GTM leadership.
This is a highly cross-functional role requiring a strong operational mindset, technical aptitude, and the ability to create scalable processes in a fast-moving AI infrastructure environment.
The successful candidate will work closely with Sales Engineering leadership to improve forecasting visibility, POC management, resource planning, technical readiness, field coordination, executive reporting, and operational scalability.
What You’ll Do
Drive Sales Engineering Operational Excellence
Build and improve operational processes that support the Sales Engineering organization globally
Help scale technical pre-sales operations across complex enterprise and AI infrastructure sales motions
Create operational rigor around POCs, evaluations, demos, technical validation workflows, and customer readiness activities
Improve visibility into Sales Engineering engagement, resource allocation, workload, and execution priorities
Technical Program & Process Management
Coordinate cross-functional technical initiatives involving Sales Engineering, Product, Engineering, GSS, Sales, and RevOps
Build scalable workflows for technical evaluations, customer onboarding support, and solution readiness processes
Improve handoff and coordination between pre-sales, implementation, and support organizations
Identify operational bottlenecks and drive process improvements
Reporting, Analytics & Executive Visibility
Develop dashboards, KPIs, scorecards, and reporting frameworks for Sales Engineering leadership
Improve visibility into POC activity, technical win rates, utilization, engagement coverage, and operational performance
Support forecasting processes, QBRs, operational reviews, and executive reporting
Translate technical operational data into actionable business insights
Systems & Operational Infrastructure
Partner with GTM Applications, RevOps, and technical teams to improve systems and workflows
Improve Salesforce operational hygiene and technical engagement tracking
Help operationalize scalable tooling, automation, and AI-enabled workflows
Support data quality, process governance, and operational consistency across the SE organization
Resource Planning & Organizational Scale
Support Sales Engineering leadership with capacity planning, territory alignment, and operational prioritization
Improve planning processes for technical coverage, strategic accounts, and customer engagement models
Help scale operational support structures as the organization grows globally
Cross-Functional Alignment
Partner closely with Sales, Product, GSS, Engineering, Marketing, and RevOps teams
Help align technical pre-sales execution with business priorities and customer requirements
Support operational coordination for strategic customer opportunities and complex enterprise engagements
Required Qualifications
What We’re Looking For
7 years of experience in Technical Operations, Sales Operations, Sales Engineering Operations, Program Management, or related operational roles
Experience supporting Sales Engineering, technical pre-sales, or enterprise infrastructure organizations
Strong understanding of enterprise hardware, storage, AI infrastructure, cloud, or data center environments
Proven ability to create scalable operational processes and drive cross-functional execution
Strong analytical, organizational, and problem-solving skills
Experience building dashboards, operational reporting, and KPI frameworks
Strong communication and stakeholder management skills
Experience with Salesforce and operational reporting environments
Preferred Qualifications
Experience in AI infrastructure, HPC, enterprise storage, GPU infrastructure, or cloud platforms
Familiarity with POC management, technical validation workflows, and enterprise solution design processes
Experience supporting global technical organizations
Exposure to automation, AI-enabled workflows, and operational tooling modernization
Experience operating in high-growth or transformation-stage technology companies
What Success Looks Like
Improved operational visibility across the Sales Engineering organization
Better coordination and scalability for POCs, evaluations, and technical engagements
Increased efficiency in technical pre-sales execution
Improved forecasting and resource planning visibility
Stronger alignment between Sales Engineering, Sales, Product, and GSS
Improved operational consistency and process maturity globally
Increased productivity and effectiveness across the SE organization
Compensation Range: $155K - $195K
Salary : $155,000 - $195,000