Manager, Client Services

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.

The Manager, Client Services, Advertising, is a key leadership role responsible for managing the strategic account management function for our Media & Entertainment portfolio. This role focuses on the direct development and coaching of Account Managers to ensure the delivery of exceptional advertising solutions and drive client success. The ideal candidate will have hands-on experience in cultivating relationships with performance-minded Media & Entertainment partners and will work closely with their team to execute high-impact & programmatic campaigns.

Account Manager Development & Coaching:

• Provide direct coaching and mentorship to Account Managers, focusing on skill development, career growth, and performance improvement, identifying individual skill gaps and creating personalized development plans.
• Conduct regular 1:1s with Account Managers to provide feedback, set individual goals, and support professional development.
• Train Account Managers on best practices in client relationship management, campaign strategy, and performance optimization.
• Empower Account Managers to independently manage client relationships and make strategic decisions.

Client Relationship Management:

• Partner with Account Managers to serve as a key point of contact for assigned clients, building and maintaining strong relationships across client direct and agency teams.
• Support Account Managers in executing performance advertising solutions that meet client objectives and exceed KPIs.
• Guide the team in conducting regular business reviews with clients to assess performance, identify opportunities, and address any issues.
• Work alongside Account Managers to drive incremental revenue, upselling opportunities, and revenue retention.

Operational Excellence:

• Oversee the day-to-day operational aspects of account management, ensuring efficient processes and resource allocation for your team of Account Managers.
• Monitor individual Account Manager performance metrics and reporting to track growth and development.
• Support continuous improvement initiatives to enhance service delivery and operational efficiency.
• Collaborate with cross-functional teams to ensure seamless campaign execution.

• Minimum of 5-7 years of experience in account management within the advertising media industry.
• Background working with Media & Entertainment or Theatrical clients.
• Experience in managed service type transactions, bonus if that includes knowledge of programmatic, (DSPs, SSPs, DMPs, and ad exchanges)
• Proven track record of coaching and developing Account Managers and delivering strong results in a fast-paced environment.
• Strong people development skills with the ability to motivate and grow individual contributors.
• Excellent communication, coaching, and interpersonal skills.
• Hands-on approach with a customer-centric mindset and focus on driving business growth through team development.
• Ability to work collaboratively across departments and effectively communicate with stakeholders

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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