General Manager-Home services

GENERAL MANAGER — HOME SERVICES

ROI Construction (Millersville, MD)
Future President Track — Run the Company Day-to-Day & Scale to New Locations

ROI Construction is a $25M fast-growing home services company on track to scale to $50M, then $100M, and expand into multi-location operations.
We’re looking for a General Manager who can run day-to-day operations, drive revenue, lead our managers, and build a culture of speed, accountability, and customer obsession.

This role is the #1 operator in the company — and the immediate successor track to become President as we open additional locations.

This is not a corporate management job.
This is a high-performance, high-autonomy operator role for someone who has built, run, or scaled a home-services or construction division and wants to take a company into the big leagues.

THE ROLE

You will report directly to the Founder/CEO (Dom), and own all day-to-day performance for our Millersville location.

You will lead and manage 6–7 department heads, including:

• Operations Manager
• Sales Manager
• Outside Sales Manager
• Service/O&M Manager
• Processing Manager
• Director of Technology & Automation
• (Plus any customer experience/office leadership under ops)

Your mission is simple:

**Run the company better than it’s ever been run.

Make it faster, tighter, more profitable, and more scalable.
Build a culture of execution, metrics, and accountability.**

WHAT YOU WILL OWN

1. All revenue-driving departments

Sales, outside sales, service, and production teams.

2. Company-wide operational performance

Scheduling production job flow fulfillment quality training recruiting.

3. KPIs and dashboards

You will ensure the company is managed by:

• Revenue growth
• Gross profit
• Job cycle time
• Completion rates
• NPS & Google reviews
• Recruiting & retention metrics

4. Leadership accountability

You will coach, develop, and hold managers accountable to:

• Daily standards
• Weekly KPIs
• Monthly goals
• Quarterly rocks

5. Customer experience excellence

We want elite-level NPS, fast response times, and world-class communication.

6. Recruiting & culture

While the Controller owns HR compliance, you own hiring, talent bench strength, performance reviews, and culture.

7. Execution, speed, and alignment

Make sure the entire company is aligned, communicating, and moving fast — every day.

WHAT WE’RE LOOKING FOR

You thrive here if you are:

• A home service operator who has run a division, branch, or multiple departments
• A builder who thrives in fast-paced, high-growth environments
• A leader who loves KPIs, dashboards, and accountability
• A doer who moves fast, makes decisions, and respects urgency
• A coach who develops managers, not just individual contributors
• A systems/operations thinker who can tighten processes and reduce slippage
• Hungry to grow into a role that eventually looks like President of multi-locations

You will NOT thrive here if you:

• Want a slow, corporate environment
• Don’t love managing managers
• Need hand-holding
• Want a cushy job
• Can’t operate at high speed

REQUIREMENTS

• 7–15 years of experience in home services, construction, roofing, HVAC, solar, plumbing, electrical, restoration, or similar
• Proven success leading 5 managers and large teams
• Strong understanding of sales, production, and customer service
• Experience with KPIs, dashboards, scorecards, and meeting rhythms
• Demonstrated ability to scale operations and improve margins
• Comfortable working in-office, Monday–Friday, 9 hours/day
• High emotional intelligence, high accountability, no ego

A bachelor’s degree is helpful but not required. Execution > paper.

COMPENSATION

Base Salary: $130,000–$150,000
Performance Bonus: $30,000–$50,000 based on KPIs
OTE: $160,000–$200,000

Bonus Structure (KPIs all in your control)

• Revenue Growth – 30%
• Gross Profit % – 30%
• Cycle Time / Job Completion Speed – 20%
• Customer Experience (Reviews/NPS) – 10%
• Recruiting & Team Development – 10%

Long-Term Upside

• Opportunity for 1–2% phantom equity after sustained high performance
• Clear path to President as we scale into new territories

WHY ROI CONSTRUCTION

• You will run the entire day-to-day operation for the company
• You’ll have full authority over ops, sales, service, and execution
• You’ll work directly with a visionary founder who moves fast
• You’ll lead a team of strong managers and elevate the whole organization
• You’ll help build a scalable, multi-location home services platform
• You’ll be rewarded based on performance, impact, and speed — not tenure

If you’re the type of operator who wakes up thinking about KPIs, culture, growth, and execution — and you want a real leadership role with real upside — this is your shot.

Job Type: Full-time

Pay: $130,000.00 - $150,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience:

• home services, construction, roofing, or similar: 7 years (Required)

Ability to Commute:

• Millersville, MD 21108 (Preferred)

Work Location: In person

Salary : $130,000 - $150,000